OVERVIEW
AIA, an Alera Group company, is looking for a Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
RESPONSIBILITIES
- Serve as the primary interface for carriers and clients, managing all aspects of assigned client service responsibilities, including RFPs, benefit design, enrollment procedures, renewal processes, and general follow-up for medical, pharmacy, dental, vision, FSA, and COBRA.
- Provide administrative support for fully insured and self-funded carrier/TPA proposal analysis and develop analytical summaries of RFP responses using AIA templates.
- Offer front-line support to client HR departments by resolving carrier/TPA administrative issues such as employee eligibility, claim payment problems, and member card discrepancies.
- Process all carrier/TPA paperwork while ensuring accurate client correspondence and file maintenance.
- Assist in the development of employee-facing benefit materials and websites for open enrollment and meetings, coordinating necessary preparations.
- Support client proposal presentations and coordinate additional client needs with AIA product offerings, including HR & Compliance Consulting, Ancillary Risk products, and P&C solutions.
- Take on additional duties as assigned to address evolving business needs and maintain operational efficiency.
QUALIFICATIONS
- 1+ years' relevant experience or equivalent combination of education and experience working with group insurance benefit administration, human resources processes/procedures, ancillary products, or health care customer service.
- Bachelor's degree in Business Administration, Finance, Human Resources or related field; or equivalent work experience.
- PA License for Accident, Life/Health; or obtained within 6 months to a year working in the position.
- Knowledge of MS Office (Word, Excel, Outlook, Access, PowerPoint).
- Excellent oral, written, organizational, planning and prioritization skills.
- Life up to 20 pounds for office needs and off-site client events/presentations.
- Valid Driver's License to travel to offsite meetings.
BENEFITS
This job requires presence in the office on a hybrid schedule as agreed with the manager.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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