Frisco, TX - Seeking Concierge - MOOV
Everybody Has A Role To Play In Transforming Healthcare
As a Concierge with MOOV, you play a vital role in our mission to improve lives. You work as a key member of our team to ensure our members feel a part of our community and are supported in accessing their health & wellness journey, either through attending a physician appointment, seeing their health coach or undertaking one of our recovery options. At MOOV we know the impact you can have.
Join the MOOV Team. At MOOV we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
The Opportunity - Welcome members and guests into the facility, ensuring their first interactions are warm, genuine, and efficient.
- Answers patient and client inquiries in a timely and polite manner; either responds to inquiry or directs the caller to the appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software).
- Help members understand the benefits of each service.
- Provide a smooth startup for members on any equipment/service they are scheduled for that day (i.e., Cryotherapy, Boost Pod, Compression, etc.).
- Know the retail range to assist with questions about the relevance and use of products.
- Protect patients' and clients' rights by maintaining confidentiality of personal and financial information. Serve as an expert concierge, preempting clients' needs where practical and providing education on products and services.
- Set up appointments, confirm appointments, and follow up on missed appointments with members.
- Send appropriate test kits, equipment, documents, etc., to clients within 1 business day as directed by Physician or health coach.
- Assist in daily center operation including opening and closing the center and maintain a facility that is cared for and enticing.
- Maintain operations by following policies and procedures; reporting needed changes.
- Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies and/or equipment repairs (by notifying manager).
- Collaborate with other wellness professionals, including the physicians, in the studio to provide a holistic approach to client care.
- Help organize and participate in promotional events or community outreach activities.
- Celebrate, create, and collect customer testimonials, before/after transformations, and stories to highlight MOOV methodologies and facilitate business growth.
- Collaborate with other MOOV Estheticians' to ensure consistency and safety amongst all MOOV locations.
Required Experience and Competencies - Previous customer facing experience required.
- Technological literacy to use various digital and virtual care platforms required.
- Interest in health, wellness, and fitness required.
- Ability to work flexible hours, including evenings and weekends as needed, required.
- Lifestyle Medicine, Functional Medicine, Integrative Medicine Certification is preferred.
- Procedure Medical Aesthetics Training preferred.
- Experience in MedSpa, Health and Wellness preferred.
- Excellent verbal and written communication skills to effectively interact with staff, clients and stakeholders.
- Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.
- Exceptional organization and time management skills, with the ability to prioritize tasks and meet deadlines.
- Attention to detail and ability maintain accurate records and documentation.
- Numerical aptitude.
- Ability to provide consistent results and meet business goals.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Flexibility and adaptability to work in a dynamic and fast-paced environment.
- Operates with integrity, honesty, and transparency.
- Strong knowledge of current skin care products, trends, practices and standards.
- Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.
- Commitment to personal and professional growth, staying updated on industry advancements and best practices.
- Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients.
The Practice
MOOV - Frisco, Texas
- The MOOV method is a purpose-driven methodology supported by physician-backed health coaching and curated services that can deliver optimal results in lifestyle performance medicine.
- MOOV pairs Physician-curated Plans with targeted Health Coaching to help patients meet their goals.
- Health studio offering medical aesthetics, medical weight loss, hormone replacement therapy, behavioral health, and more.
The Community - A fantastic place to raise a family, with plenty of parks, playgrounds, and family-friendly activities throughout the city.
- With the Ford Center in the city, be at the heart of the Dallas Cowboys fanbase and even get an autograph from the team on practice days.
- Close to Dallas Love Field and Forth Worth International Airport making it easy to travel within and outside of the state.
Benefits & Beyond*
MOOV cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options.
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
- Top Tier 401(k) retirement savings plans.
- Outstanding Paid Time Off.
- Professional and Career Development Program.
- EAP, travel assistance, and identify theft included.
- Wellness program.
- MOOV community initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, MOOV is the place to do it. Come grow with us.
MOOV appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. MOOV does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. MOOV is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
Applicants only. No agencies please.
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