Description
Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Technical Services Representative working remotely, and ideally located in Texas. Covering the TX, LA, OK, AR, and NM markets.
Job Summary:
The Technical Services Representative is responsible for leading and providing technical service and support on Carlisle Spray Foam Insulation (CSFI) products to our customers. This role requires a considerable amount of travel. The position will ideally be located in Texas or surrounding area and will cover TX, LA, OK, AR, NM.
Duties and Responsibilities:
- Provide technical assistance to partners and customers on Carlisle Spray Foam Insulation products. Support will include phone, email, and on-site field visits.
- Provide sales with support to both direct and distribution customers.
- Provide authorized applicator training using the Carlisle SFI application program.
- Support product management team by conducting ease of use evaluations on company and competitor products.
- Support R&D in new product evaluations internally and externally with customers.
- Support product management with codes, standards, and regulations.
- Participate in cross-functional teams where new technology might be developed.
- Act in accordance with company policies and best practices.
Required Knowledge/Skills/Abilities:
- Strong organizational skills and the ability to work independently.
- Comprehensive understanding of building science principles and best practices
- Effective oral and written communication skills. A high level of effective presentation skills to individuals and groups required. Bi-lingual (Spanish) is a plus.
- Demonstrated focus on delivering optimal customer service directed at meeting customer needs and company goals and objectives is required.
- Demonstrated proficiency with Microsoft suite (Word, Excel, Outlook and PowerPoint); other web-based applications such as Customer Relations Management Systems, etc. is required.
- Demonstrated record of influencing key external stakeholders in the design process.
- Must be willing to travel up to 70% of the time and safely operate a company-provided vehicle.
- High School Diploma or Equivalent
Education and Experience:
- High school diploma or equivalent
- Minimum of 3-5 years of experience as an applicator spraying polyurethane insulation systems with at least 1 year of technical troubleshooting experience with Graco, PMC, and or other manufacturers' equipment.
- Direct experience with SPF wall insulation, coatings, building envelope systems, knowledge of building codes, HERS ratings a plus.
Working Conditions:
- Work may take place at customer work sites with possible exposure to the outside environment, including high and low temperature extremes.
- Significant travel is required, which necessitates the ability to drive/ride long distances in a motor vehicle.
- When doing training on the spray foam application process, the wearing of PPE will be required which may include respirator, protective suit, gloves, and eye protection.
- When not working at a job site, work can be done in a home office that has been outfitted to allow for the use of Teams meetings and provides a sufficient level of internet access and bandwidth.
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