Digital Construction Consultant- Florida

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Orlando, FL

Employer:

Description

What's the role?

The Measuring Back Office Specialist plays a crucial role in interacting with and supporting both external customers and internal stakeholders, such as digital construction specialists, customer service, and product management teams. They provide training and support for total stations and concrete scanners, manage the execution of Hilti's CAD services, and oversee the deployment of robotics solutions on job sites. This includes supporting business developers in the field, coordinating with subcontractors, and traveling to deployment sites when necessary. Additionally, they serve as the remote support expert for robotics across Hilti North America.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

Provide inside sales support for internal and external customers
Provide timely and accurate defect analysis of all telephone related customer repair inquiries and provide appropriate solutions to meet customer needs
Inform Business Units and Tool Services of related issues experienced by internal and external customers; when appropriate and after careful analysis, suggest solutions to the issues
Project manage CAD service execution with customers and Value Engineering HUB resources
Support deployment of robotics solutions via coordination with strategic business developers and sub-contractors, help prepare data for robotics implementation and support both remotely and if needed on site with troubleshooting during the deployment of the robots
Develop written and video training support for internal and external customers
Create phone and computer training script to support high-end measuring business
Support Measuring Business Unit with designing high-end detection and optical tool training for internal and external customers
Facilitate and deliver training to all specialist team members including product, Key PLS applications, trade, and AM processes
Additional duties as assigned

Hilti North America ranked 3rd place on the coveted Best Workplaces in Construction by Fortune in 2023.

What do we offer?

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

What you need is:

Bachelor's Degree required or applicable job-related experience
Background in surveying (by education or experience)
Well versed in Auto CAD and Revit
Strong training and presentation skills required
Knowledge of SAP, PowerPoint, Windows, and Excel required
Strong technical writing and communication skills required
Working knowledge of construction methods and building codes preferred
High energy, sense of urgency, and customer care skills required
Strong interpersonal skills and the enthusiasm to deliver training to drive new team member engagement
Bilingual is a plus, but not required

Working Conditions:
Primarily office conditions with some exposure to jobsites.

Adverse Working Conditions:

Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year
Depending on geography employees may be exposed to adverse heat or cold
Construction jobsites may also expose specialists to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites

Safety Equipment Required:

Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Occupational Safety and Health Administration (OSHA), and General Contractors

Physical Requirements:

Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product

Why should you apply?

Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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