Customer Service Specialist

Vacancy has expired

Remote

Employer:

Description

Description

Carlisle Weatherproofing Technologies (CWT) is a leading building envelope solution supplier that effectively drives energy efficiency and sustainability in commercial and residential applications. We are seeking an Customer Service Rep in our Camarillo, CA Plant.

Job Summary

The Customer Service Specialist delivers a consistent and effortless customer experience by understanding customer needs and matching with Henry products and capabilities. Works closely with team members and internal functions (Sales, Pricing, Finance) to meet customer needs.

Duties and Responsibilities:

Process orders and monitor from Order to Delivery.
Respond to inquires in a timely, professional, and courteous manner;
Write and distribute accurate, clear and concise email/chat/text correspondence to external customers and internal clients;
Answer phone calls promptly and professional with goal to resolve at time of first contact (minimize transfers and holds);
Obtain and assess all relevant information to determine validity and causes of complaints for timely resolution;
Prompt & proper follow-up of customer inquiries and investigations
Take ownership of customers issues and follow problems through to resolution
Maintain a basic understanding of Henry products and businesses.
Other duties as assigned [this is standard language contained within all job descriptions]

Required Knowledge/Skills/Abilities:

Processing orders, credits, claims, returns
Ability to build relationships with customers and internal groups
Time Management & Multi-Tasking
Communications & Digital Channels
Attention to detail
Decision Making
Dispute Resolution
Basic Knowledge of Henry policies & procedures
Basic Knowledge of Henry products & services
Basic Understanding of JDE and RingCentral platforms

Education and Experience:

Required:
- 2-4 years of previous customer service experience
- Strong written and oral communication skills
- High School Diploma
Preferred:
- Associates Degree
- Some college experience

Working Conditions:

Expected work environment:
This is a full time, non-exempt position with occasional overtime work. Hours extend from Monday through Friday, 7 am to 7 pm EST. Ability to work flexible hours and alternate between early or late shifts is preferred.
Inside at desk or work from home environment
While performing the duties of this job, the employee is occasionally required to: stand, walk, sit, reach with hands and arms, read, write, talk and hear.

Note to California applicants:

Per the states Wage Transparency Act the range for this position is $22-$28 an hour. Actual salary could be greater based on education, experience and other qualifying skill sets.

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