Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.
Primary Responsibilities:
Person-Centered Program Leadership
- Ensure all residential services align with person-centered principles and support people in achieving their individual goals.
- Oversee the development, implementation, and monitoring of Individual Support Plans (ISPs), ensuring compliance with agency and regulatory requirements.
- Regularly assess and address the needs of the people supported, collaborating with families, support teams, and community resources as necessary.
- Promote independence and community integration through innovative programming and individualized supports.
Supervision and Workforce Development
- Provide supervision and guidance to Program Supervisors, ensuring they effectively manage their teams and fulfill their responsibilities.
- Conduct regular performance evaluations, develop individualized training plans, and foster a culture of accountability and growth among all team members.
- Collaborate on recruitment, onboarding, and retention strategies to ensure a competent and well-trained workforce.
- Establish and maintain staff schedules to ensure adequate coverage and operational efficiency.
Compliance and Quality Assurance
- Maintain compliance with all federal, state, and local regulations as well as agency policies and procedures.
- Conduct site visits to monitor program quality, review documentation, and ensure a safe and supportive environment for people supported and team members.
- Lead efforts to address and resolve deficiencies noted during audits, inspections, or internal reviews.
Health, Safety, and Crisis Management
- Oversee the health and safety of the people supported, addressing concerns and incidents promptly.
- Ensure proper documentation and reporting of incidents in compliance with agency and regulatory requirements.
- Provide leadership and support during emergencies, ensuring adherence to established protocols.
Fiscal Management
- Monitor and manage program budgets, ensuring efficient use of resources.
- Review and approve staff time sheets, individual maintenance allowances, and other program-related expenditures.
Collaboration and Stakeholder Engagement
- Develop and maintain positive relationships with families, guardians, community partners, and regulatory agencies.
- Respond to inquiries and concerns from stakeholders promptly and professionally, fostering trust and transparency.
- Represent the agency in community and stakeholder meetings, promoting the mission and values of the organization.
Qualifications:
Education:
Bachelor's degree in Human Services, Psychology, Education, Social Sciences, or a related field. Master's degree preferred.
Experience:
- Minimum of three years of supervisory experience, preferably in residential or IDD services.
- Demonstrated experience in program management, person-centered planning, and staff development.
Skills:
- Strong leadership and communication skills.
- Ability to foster collaboration and effectively manage teams.
- Proficiency in using technology for documentation and program management.
Other Requirements:
- Valid driver's license with an acceptable driving record.
Key Competencies:
- Leadership and team management
- Person-centered planning and implementation
- Regulatory compliance and quality assurance
- Crisis intervention and decision-making
- Stakeholder engagement and collaboration
What's in it for you?
Total Rewards (For Full-Time Employees = >30 hours/week):
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through "Tickets at Work"
- Discounts on Verizon mobile service
- And More!
Want to learn more?
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
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