Claims Manager

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Remote

Employer:

Turner Construction

Category:

Insurance

Description

Division:	TSIB - FI Dragados
Project Location(s):	Saddle Brook, NJ 07663 USA
Minimum Years Experience:	5
Travel Involved:	20-30%
Job Type:	Regular
Job Classification:	Experienced
Education:	Bachelors Degree
Job Family:	Insurance and Claims
Compensation:	Salaried Exempt

Position Description: The Claims Manager is responsible for managing and overseeing client disputes and claims within an assigned region, ensuring efficient handling and resolution across multiple claim types. This role requires a strong command of Builders' Risk claims management, in addition to auto, general liability, professional liability, and pollution claims. The ideal candidate will play a critical role in safeguarding client interests by mitigating financial and operational risk, ensuring compliance with insurance policies, and optimizing claims processes.

Reports to: Reports to a Managing Director in the brokerage.

Essential Duties & Responsibilities*:

Builders' Risk Claims Expertise: Serve as the primary resource for Builders' Risk claims, ensuring comprehensive coverage analysis, strategic risk mitigation, and swift resolution of construction-related claims.
Ensure timely reporting of all claims to the appropriate insurance carriers and oversee the preparation and submission of claim documentation.
Collaborate with Operations, Safety, and Legal teams to conduct thorough claim investigations and promptly engage third-party incident investigators when necessary.
Lead crisis response efforts within the assigned region, providing expert guidance on managing high-risk situations and ensuring proper claims escalation.
Oversee insurance carrier communications, ensuring the timely assignment of Claims Specialists.
Maintain and manage comprehensive claims records within the Claims Management System.
Facilitate the flow of claim-related documentation between clients and carriers in compliance with standard operating procedures.
Monitor and oversee claim settlements, ensuring appropriate payments are made and disputes are resolved efficiently.
Analyze claim trends and loss data to inform risk management strategies and recommend adjustments to senior leadership and clients.
Prepare detailed loss reports, benchmark reports, and other analytical summaries for executive review.
Manage claim settlements within delegated authority limits, escalating matters to the Director of Claims when necessary.
Collaborate with Regional Directors to select and oversee legal representation for complex claims.
Lead litigation strategy and oversight, working closely with clients' leadership and legal teams to drive favorable claim resolutions.
Review legal documentation related to claims, including litigation and mediation statements.
Attend trials, mediations, and arbitrations as required to provide claims expertise and ensure alignment with client objectives.
Provide claims-related guidance during client meetings on safety, environmental, operational, and legal matters.
Potentially manage a team of claims professionals, assigning claims, providing guidance, and serving as an escalation point for Claims Analysts and Coordinators.
Conduct performance evaluations and provide ongoing coaching and feedback to claims team members.
Perform other duties and responsibilities as assigned.

Qualifications:

• Bachelor's Degree in Business, Insurance, or Risk Management, or equivalent combination of education and experience.
• Minimum 5 years of experience handling Builders' Risk claims, with a strong understanding of construction-related risk management.
• In-depth knowledge of Builders' Risk, auto, general liability, professional liability, and pollution claims processes.
• Strong comprehension of insurance policies, construction contracts, and claims management best practices.
• Familiarity with state and local jurisdictional regulations governing claims and insurance.
• OSHA knowledge and experience preferred; OSHA 30-hour certification is a plus.
• Construction industry experience is highly preferred.
• Strong negotiation and influencing skills, with proven experience in claims resolution.
• Advanced analytical and critical thinking skills, with the ability to process complex claim data and develop actionable insights.
• Self-motivated professional with strong project management skills and the ability to handle multiple complex claims simultaneously.
• Exceptional interpersonal and team-building skills, with the ability to work effectively across all organizational levels, both internally and externally.
• Excellent written and verbal communication skills, with the ability to present information clearly and persuasively.
• Proficiency in Microsoft Office Suite, risk management information systems, and claims processing software.
• Experience managing and developing remote teams is a plus.
• Limited travel required, including air, train, and vehicle transportation.
Physical Demands & Work Environment:
• The role requires frequent sitting, use of hands for handling tools, and extended computer use.
• Occasional travel, including visits to construction sites, office locations, and off-site venues.
• Ability to lift up to 10 pounds regularly and up to 25 pounds occasionally.
• The work environment varies between office settings (quiet to moderate noise levels) and construction sites (exposure to moving equipment, airborne particles, weather conditions, and higher noise levels).
• Compliance with company safety policies and procedures is required at all times.

Turner Surety & Insurance Brokerage, Inc. is an Equal Opportunity Employer Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity VEVRAA Federal C

Turner Surety & Insurance Brokerage, Inc. is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.

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