Enrollment Specialist

Des Plaines, IL

Employer:	Oakton Community College
Category:	Human Resources
Description
Basic Function and Responsibilities: Reporting to the Manager of Enrollment Services, provides timely, accurate information and assistance to students, staff, and the Oakton community. Delivers comprehensive general information regarding all aspects of college procedures, programs, and services that pertain to the enrollment process. Responsible for registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures. Provides excellent customer service in a visible, high impact manner that directly influences enrollment goals. Characteristic Duties and Responsibilities: Greet and welcome students, parents, visitors, faculty, staff, and community members who visit the Enrollment Center with a friendly, service-oriented attitude. Assist students in person or virtually, via appointment or on-demand when they contact the Enrollment Center. Act as an expert representing Admission, Academic Advising, Registration, Financial Assistance, and Student Records by providing accurate information to students and the community via telephone, electronic communication channels (e.g., email, chat bot, website), or in-person. Provide relevant information related to a student's account, make changes to a student's record, and/or refer to another department/individual as needed. Offer educational assistance to students related to enrollment services functions that support admission, registration, and payment activities. Proactively review a student's account to determine their residency status and billing rate and provides options for obtaining the in-district tuition rate. Provide students with information related to holds, refunds, payment options, and other information related to the financial obligations associated with registration. Intermediate knowledge of student systems, including Banner, Banner Financial Aid, CampusLogic, OnBase, TargetX, chat bot, and other technology related to student records. Identify and report technical issues, troubleshoot student technical issues, and refer to IT Help Desk as needed. Assist with the training and limited functional supervision of student employees. Provide intentional outreach to students via personalized email and/or call campaigns to inform students about deadlines and other important enrollment-related information. Follows up with students, as needed, in relation to registration, payment and other enrollment-related tasks. Perform other job related duties as assigned. Job Requirements: Qualifications and Working Conditions: Associate's degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. Two years of general office experience is required. Higher education experience is preferred. Demonstrated ability and desire to work and interact directly with students with a strong dedication to customer service, problem solving, organization, and attention to detail. Must be able to work independently as well as part of a cohesive team. Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large. Experience with customer service technologies and willingness to learn, with preferred experience with the TargetX CRM, chat bot, Banner, Banner Financial Aid, OnBase, and Google Suite. Ability to travel to and work on different campuses as needed. Additional Information: Supervision Received: Administrative supervision is received from the Manager of Enrollment Services. Supervision Exercised: Functional supervision exercised over student employees. HOURS: Monday - Friday 8:15 am - 5:00 pm (Ability to work flexible hours at both the Skokie and Des Plaines campuses including some evening hours consistent with student needs). SALARY: $48,310 Oakton College is an equal opportunity employer and has a strong commitment to diversity. In that spirit, we seek a broad spectrum of candidates, including minorities, veterans, women and people with disabilities. EOE/AA/M/F/D/V Oakton is committed to maintaining an environment free from harassment and discrimination for all and does not discriminate on the basis of race, color, national origin, religion, age, sex (gender), sexual orientation, physical or mental disability, and reprisal or any other protected status. Further, Oakton does not discriminate on the basis of sex in any educational, employment, or extracurricular activity. Out-of-State Employment Defined: Oakton College's primary location of operation is in the state of Illinois. An "out-of-state employee" is defined as an employee of Oakton College whose primary work location is outside of the state of Illinois. State taxes, employment tax, and worker's compensation provisions vary from state to state and require payroll compliance with these various rules. Allowable States for Out-of-State Employment: All employees must maintain their primary residence in Illinois, Indiana, or a reciprocal state with Illinois. Reciprocal states include Iowa, Kentucky, Michigan, and Wisconsin. Illinois has tax agreements with these reciprocal states. Employees may have their primary residence in Indiana since Indiana is adjacent to Illinois.

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Enrollment Specialist

Des Plaines, IL

Description