Senior Customer Service Representative - Central Billing Office *Onsite - Boynton Beach, FL*
Boynton Beach, FL
| Employer: | NYU Langone Health |
| Category: | Health Care |
| Job Type: | Full Time |
Description | |
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Position Summary: We have an exciting opportunity to join our team as a Senior Customer Service Representative. Act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic messages and follow-up on issues, which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines, but use independent judgment to resolve patient inquiries to maintain high levels of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy, and professionalism. The candidate will also work closely with customer service representatives to assist with daily operations as a part of the revenue cycle team. Job Responsibilities:
Minimum Qualifications: To qualify, you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10 utilized in medical billing; English usage, grammar, and spelling; basic math; 3 years experience in a similar role. Light, accurate keyboarding skills are required. Candidates must receive a score of 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding. Good Customer Service skills are required. Candidates are required to pass a Customer Service scenario assessment prior to onboarding. Preferred Qualifications: Epic systems experience preferred Microsoft Office experience preferred Strong PC skills preferred Foreign language preferred Recent experience in a major inbound call center preferred Some knowledge of CPT and ICD10 preferred Some knowledge of Healthcare revenue cycle / professional billing preferred Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Florida's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. | |