Service Catalog Lead (Remote)
Remote
| Employer: | CareFirst BlueCross BlueShield |
| Category: | Information Technology |
| Job Type: | Full Time |
Description | |
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Resp & Qualifications PURPOSE: Ensures that all IT services are accurately documented, accessible, and aligned with the organization's business objectives. The Service Catalog Lead works closely with various IT and business stakeholders to ensure the service catalog meets the needs of the organization and its users. ESSENTIAL FUNCTIONS: Service Catalog Lead: Oversees the entire lifecycle of service requests, ensuring they are logged, categorized, prioritized, and resolved in a timely manner.
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources. QUALIFICATIONS: Education: Bachelors degree in Information Technology, Computer Science, or a related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Experience: 5 years software, hardware and/or systems engineering related experience Emphasis on IT service management, with a focus on service request management. Licenses/Certifications:
Knowledge, Skills and Abilities (KSAs)
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department Service Management Operations Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Where To Apply Please visit our website to apply: www.carefirst.com/careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship #LI-LD1 | |