Sr. Director, Marketplace Operations
New York, NY
| Employer: | Macy's |
| Category: | Information Technology |
| Job Type: | Full Time |
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Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Senior Director, Marketplace Operations supports Macy's digital marketplace, one of the company's top growth-driving initiatives. This innovative business model significantly expands the categories and brands available on macys.com while providing sellers and brands access to Macy's vast and highly loyal customer base. The Senior Director brings deep expertise in retail, e-commerce, and marketplaces to develop, define, and drive the strategy and growth of the Marketplace. They oversee critical operational functions, including support, onboarding, project management, and more, to continuously enhance the Marketplace experience for sellers, customers, and colleagues. What You Will Do
E-commerce Expertise: Strong understanding of e-commerce platforms, marketplace dynamics, and industry trends to maintain a competitive edge. Strategic Leadership: Proven ability to develop and execute strategies that align with business goals, driving operational excellence and growth. Project Management: Skilled in overseeing high-impact projects, ensuring timely delivery while identifying and mitigating risks effectively. Data-Driven Decision Making: Analytical mindset with a track record of leveraging data to inform decisions, optimize processes, and drive continuous improvement. Customer and Seller Advocacy: Experience in collaborating across teams to enhance customer and seller experiences, addressing feedback and challenges proactively. Communication: Excellent oral, written, and facilitation skills with the ability to present complex information clearly to senior executives and stakeholders. People Management: Demonstrated success in managing, coaching, and developing high-performing teams, fostering collaboration and a results-driven culture. Problem Solving: Capacity to troubleshoot operational issues and implement solutions to ensure seamless operations. Adaptability: Willingness to address escalations or incidents during after-hours or weekends, showcasing a commitment to exceptional support. Who You Are
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include:
About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. DIGITAL00 | |