Field Service Representative

Remote

Employer:

Description

Description

Carlisle Construction Materials (CCM) is searching for a Field Service Representative (FSR) to join our Commercial Roofing team in the Cleveland, OH area. This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM's Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

Field Service Representative Training Program

Comprehensive 12-Week Paid Training
- Every Field Service Representative (FSR) will have to go through our extensive 12-week paid FSR training. This rigorous program is designed to equip our representatives with the necessary skills and knowledge to excel in their roles. The training occurs four times a year, ensuring that we can accommodate new hires at various times. Therefore, the start date for this role coincides with the first day of training. The next start date for this role is:
  - Monday, July 7th, 2025

Training Details

This training will entail both onsite training at our Training and Education Building located at our Carlisle, PA Campus and in the field training. The program is structured to provide a blend of theoretical knowledge and practical experience, ensuring that our FSRs are well-prepared for their responsibilities.

Duties and Responsibilities:

Understand and adhere to CCM and project specific Health and Safety policies.
Schedule and complete final inspections for warranty issuance for Authorized Applicators.
Provide on-site technical assistance at start, during, or after installation of warranted projects.
Educate and promote proper installation of CCM products and systems.
Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
Conduct warranty claim and or product investigations when required.
Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.
Develop strong internal and external working relationships.
Produce detailed written reports and letters for internal and external distribution.
Additional responsibilities as assigned.

Required Knowledge/Skills/Abilities:

General Skills

Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
Professional and positive working attitude with strong interpersonal and customer service management skills.
Clear and confident verbal and written communication skills.

Technical Skills

Commercial roofing or general construction experience is preferred, but not required. CCM's onboarding process is extensive, including training on all products and procedures.
Ability to understand general construction related terms, documents, tools, products, and installation practices.
Observation and attention to detail, while also being able to see the big picture.
Comfortable working with technology (MS Office products and specific CCM software/hardware systems.

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