Order Management Specialist 1

Acworth, GA

Employer:

Description

Description

Carlisle Companies Incorporated, a worldwide leading diversified manufacturer of premium building products and related technology has an exciting opportunity for a Order Management Specialist to join our Carlisle Architectural Metals (CAM) Customer Service team at our Acworth, GA facility. This position is the primary liaison between the locations of Carlisle Architectural Metals and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing - and being a pleasure to do business with throughout. The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.

Duties and Responsibilities:

Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.
Works with colleagues in inventory and production planning to source material for orders
Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.
Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.
Creates a strong relationship with customers, representatives, and regional managers.

Required Skills/Abilities/Knowledge:

Effective written and verbal communication
Strong negotiation
Basic mathematics
Organizational and time management
Ability to answer various customer inquiries in an accurate manner.
Knowledge of production scheduling processes.
Understanding of shipping and freight policies.

Competencies

Teamwork
- Builds trust with others by encouraging open dialogue. Seeks diverse perspectives to create stronger solutions.
Managing Change
- Able to keep on track despite difficulties or barriers that may be encountered. Addresses conflict to find common ground solutions.
Continuous Improvement
- Retains a mindset of always striving to make things better. Applies continuous improvement tools and processes to every aspect of the role.
Customer Focus
- Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all customers. Always has the customer's needs top of mind.
Continuous Learning
- Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.
Drive for Results
- Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational strategy. Has a sense of ownership and personal accountability for actions taken.

Education and Experience:

Associate or bachelor's degree preferred
Minimum experience in one of the following fields: order management, logistics, or inventory management.
Experience working to serve internal and/or external

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