Service Desk Associate I
Fort Worth, TX
| Employer: | Cook Children's Health Care System |
| Category: | Information Technology |
| Job Type: | Full Time |
Description | |
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Location: Medical Center - Fort Worth Department: IS Administration Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: Service Desk Associate I must have strong customer service skills and possess a strong understanding of computer equipment, operating systems, software applications, and networking principals. Reporting to the Service Desk Manager, team members will provide front-line primary technical support to all end users including Cook employees, contractors, patients and patient families on various technical issues and problems relating to hardware, software, and peripherals. This includes the responsibility for responding to, documenting, and resolving service tickets in a timely manner. Manage the processing of incoming calls to the Service Desk via telephone, voicemail, e-mail, self-service portal, walk-in, event management, etc. to ensure courteous, timely, and effective resolution of issues. Qualifications:
Preferred:
Licensure, Registration, and/or Certification:
About Us: Cook Children's Health Care System Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status , genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. | |