CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager Remote. Join us and support CSAA IG in achieving our goals.
Your Role:
The API Governance Manager will lead the design, implementation, and evolution of enterprise API governance practices tailored to the unique needs Personal & Commercial Lines insurance industry.
Your work:
This role ensures API development aligns with business strategy, compliance standards, and industry best practices, while enabling digital transformation and enhancing customer and agent experiences. The manager will foster a high-quality API ecosystem supporting policy servicing, claims management, underwriting, and partner integrations.
Strategy & Framework Development
- Develop and maintain an API governance framework aligned with core insurance functions-such as policy administration, billing, claims, and underwriting-and the company's digital roadmap.
- Define standards and reusable patterns that ensure consistent, secure, and performant APIs supporting mobile apps, agent portals, and third-party integrations.
- Create and enforce versioning, lifecycle, and contract management policies tailored for regulated insurance workflows.
- Balance the need for innovation in customer experience with robust controls required for regulatory compliance and data privacy.
Implementation & Adoption
- Collaborate with product, engineering, and business teams to embed governance into development processes across policy and claims platforms.
- Champion governance adoption by tailoring education and documentation for technical and non-technical stakeholders in insurance domains.
- Operationalize API design and review workflows to accelerate delivery while maintaining consistency and oversight.
- Ensure all APIs are cataloged and discoverable in internal developer portals, particularly those enabling agent, policyholder, and claims system interactions.
Observability, Quality & Performance Management
- Define observability standards for APIs with a focus on operational stability during high-volume events (e.g., weather-related claim spikes).
- Monitor key performance indicators (KPIs) such as uptime, latency, error rates, and usage trends across business-critical APIs.
- Support initiatives that improve system scalability, customer experience, and cost efficiency through API Performance Management (APIPM).
- Conduct regular assessments of API quality and maturity using industry-recognized models (e.g., API-m-FAMM), tailored to the insurance value chain.
Cross-Functional Leadership
- Chair the API Governance Committee, ensuring alignment across IT, actuarial, underwriting, claims, and compliance stakeholders.
- Partner with cybersecurity, legal, and compliance teams to ensure APIs adhere to U.S.-specific regulations (e.g., GLBA, NAIC Data Security Model Law, state-level data privacy laws).
- Act as the liaison between business and technology groups for API strategy, prioritization, and best practices.
API Portfolio & Lifecycle Management
- Maintain a comprehensive view of the API portfolio, particularly integrations with core systems (e.g., Guidewire, Duck Creek, or custom policy/claims platforms).
- Ensure consistency in developer experience, documentation, and usage of shared API contracts and schemas.
- Identify and promote reuse opportunities across product lines (e.g., auto, homeowners, renters) and business capabilities (e.g., quoting, FNOL, payments).
Required Qualifications
- Bachelor's degree in computer science or related field, or comparable experience
- 5+ years' experience in software development.
- One or more years of people management experience.
- 5+ years of experience in API architecture, software engineering, or platform/product management within the insurance or financial services sectors.
- 3+ years in governance, enterprise architecture, or IT compliance roles in a regulated environment.
- Strong understanding of RESTful API design, JSON standards, and API security (OAuth2, mTLS).
- Familiarity with insurance data models, policy and claims systems, and industry-specific integration challenges.
- Experience leading governance efforts in mid-to-large enterprises operating under U.S. regulatory frameworks.
- Exceptional communication and influence skills across technical and non-technical audiences.
Initial Success Criteria
- Establish and enforce a baseline API governance framework across policy, claims, and digital experience domains.
- Operationalize API review workflows for all new and significantly modified APIs.
- Drive 80%+ adoption of governance practices in key business units (e.g., claims, underwriting, customer service).
- Publish an API style guide and observability standards tailored to insurance operations.
- Lead the formation of an API Governance Committee with cross-functional participation.
- Deliver an accurate and complete internal API catalog with lifecycle and usage visibility.
What would make us excited about you?
- Advanced degree in related area
- Experience in one of CSAA IG's business lines a plus
- Experience with API management platforms used in insurance (e.g., Apigee, MuleSoft, Kong).
- Understanding of U.S. regulatory requirements impacting APIs, including GLBA, state-level data laws, and insurance-specific compliance mandates.
- Familiarity with insurance-specific data exchange standards (e.g., ACORD).
- Knowledge of microservices architecture and event-driven patterns.
- Project or program management certification is a plus.
- Experience in applying in-depth understanding of emerging technologies, business best practices and overall market trends
- Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
- Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
- Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
- Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
- Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
- Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc...
CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...
- BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
The national average salary range for this position is $168,300 - $187,000. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $151,425 - $224,300. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 17% of eligible pay.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.
Must have authorization to work indefinitely in the US.
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