Description
Carlisle Companies Incorporated, a globally recognized and diversified manufacturer of premium building products and related technologies, is excited to offer an opportunity for a Team Lead to join our Carlisle Architectural Metals (CAM) Customer Service team.
This position provides leadership to the Order Management Specialist team while also managing key customer accounts within the Midwest Region. We welcome candidates who are based near, or open to working from, one of our key CAM locations: Phoenix,AZ; Louisville, KY; Elk Grove Village, IL; Acworth, GA; Waukesha, WI; or Carlisle, PA.
If you're ready to take the next step in your career and contribute to a dynamic, customer-focused team, we encourage you to apply.
This position is the primary liaison between the locations of Carlisle Architectural Metals and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing - and being a pleasure to do business with throughout. The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.
Duties and Responsibilities:
- Lead and supervise the OMS team of 3-5 by assigning and balancing workloads, monitoring task completion, and ensuring efficient use of resources.
- Serve as a working leader and active point of contact for customer, supporting key customer accounts while setting the standard for team performance.
- Monitor daily activities to ensure adherence to quality, process, productivity, safety, and customer satisfaction expectations.
- Provide daily coaching, guidance, and accountability for team members to support their development and performance.
- Foster strong cross-functional partnerships with Sales, Operations, Supply Chain, and other departments.
- Lead onboarding and ongoing training initiatives to ensure team members are confident, capable, and customer-focused.
- Monitor KPIs and use performance metrics to identify opportunities for improvement and drive operational excellence.
- Support talent management efforts including hiring, feedback, recognition, and involvement in corrective actions as needed.
- Conduct regular performance check-ins and partner with the Customer Service Manager on formal performance reviews.
- Champion continuous improvement initiatives and identify ways to optimize workflows and enhance the customer experience.
- Incorporate insights from customer feedback data to inform decisions and improvements.
- Communicate regularly with the Customer Service Manager regarding team performance, challenges, and future needs.
Required Skills/Abilities/Knowledge:
- Strong analytical and problem-solving skills with the ability to resolve issues quickly and effectively.
- Excellent organizational, time management, and communication skills.
- Demonstrated critical thinking, conflict resolution, and negotiation capabilities.
- Proficiency in SAP or similar ERP/inventory/order management platforms.
- Proven ability to lead, influence, and develop people in a customer-facing environment.
Education and Experience:
- Bachelor's degree preferred
- Minimum 4+ years experience in one of the following fields: order management, customer service, logistics, supply chain, or inventory management, preferably in manufacturing.
- Prior supervisory or team leadership experience strongly preferred.
- Proficiency in Microsoft Office required.
Equipment Used:
Working Conditions:
- Standard Office Environment
- Occasional exposure to manufacturing
- Monday - Friday, 8 am - 5pm
Travel Requirement:
- Some travel may be required for this position up to 25% of time.
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