OVERVIEW
Alera Group is looking for an Employee Benefits Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
RESPONSIBILITIES
- Client & Group Contact: Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Carrier & TPA Relations: Serve as the main liaison with carriers and Third-Party Administrators (TPAs) for issue resolution and updates.
- Technology Support: Provide backup support in building and deploying benefits administration portals, assisting with carrier feed implementations, and providing client training as necessary.
- Renewal Management: Lead pre-renewal strategy and planning for all clients with 50 or more FTE employees, schedule meetings, conduct marketing, provide plan analysis, and make recommendations based on client needs. Facilitate smooth transition of carriers by setting clear expectations (Master applications, delivery of employee ID cards, deductible credit, etc)
- Open Enrollment: Oversee the final review of client materials, including benefits administration portals, and manage or document Open Enrollment meetings.
- OE Wrap-up/Finalization: Serve as the client liaison to complete contracts, reconcile OE, and update the EPIC system. Lead post-enrollment audit process.
- Claims & Billing Escalations: Handle complex billing issues and VIP member service requests, ensuring resolution and client satisfaction.
- Compliance Oversight: Ensure compliance with all ERISA, ACA and DOL employee benefit compliance (COBRA, Section 125, Form 5500, CMS reporting, Medicare Part D Credible Coverage, Non-Discrimination Testing, ACA Safe Harbor calculation, ACA Reporting, PICORI, Annual Notices, Distribution of SBCs, etc.), including managing carrier contracts and documents.
QUALIFICATIONS
- Strong client relationship management and communication skills.
- In-depth knowledge of benefits administration, all employee benefits products, claims processing, claims filing, and employee benefit compliance regulations.
- Ability to manage multiple accounts and deliver tailored solutions.
- Proficiency in benefits administration software and Microsoft Office Suite.
- Detail-oriented with excellent problem-solving abilities.
BENEFITS
This job requires presence in the office on a hybrid schedule as agreed with the manager.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
Salary range is $100K to 110K per year.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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