Account Manager

Alera Group is seeking a remote Account Manager to join our growing team at Alera Absence Administrators (AbSolve).

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients� success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role is ideal for a high-performing professional with strong absence management expertise, a collaborative mindset, and a passion for solving client challenges in a complex regulatory and service environment.

• Serve as the primary relationship manager for a portfolio of employer clients, building trust through strategic guidance and compliance-aligned service (FMLA, ADA, PFML, STD).

• Lead annual reviews, performance reporting, and strategic planning to drive benefit and process improvements.

• Identify and pursue opportunities to expand client services, such as private PFML plans or integrated STD administration.

• Support sales efforts through RFP responses, finalist presentations, and onboarding coordination.

• Oversee implementation, leading kickoff meetings and ensuring a smooth transition with internal teams (product, claims, IT).

• Monitor KPIs, regulatory changes, and service quality, resolving escalations and ensuring legal compliance.

• Provide expert consultation on leave management best practices, including policy design, communication, training, and return-to-work strategies.

• Bachelor�s degree preferred; equivalent work experience accepted.

• 7+ years in benefits account management, brokerage, or third-party administration, with deep knowledge of leave/disability programs (FMLA, ADA, PFML, STD/LTD).

• High-energy, data-driven professional with strong analytical and business skills; experienced in interpreting claims and service data to deliver actionable insights, and highly effective in communicating and presenting to stakeholders at all levels.

• Proficient in Microsoft Office; CRM and leave administration system experience preferred.

• Active Life & Health license required (or must obtain within 90 days).

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $75,000-$105,000 depending on experience, with bonus opportunities. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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