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Utility Person (101621)


Salt Rock, WV

Employer:  American Water


Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business.  Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.


With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.  The company employs more than 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater  services to an estimated 14 million people in 25 states.  American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing.  For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.


PLEASE NOTE:  In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.

Primary Role

Performs a variety of tasks in supervising and participating in the locating, laying, repairing, and extending underground water mains and distribution pipes.

Key Accountabilities

  • Sets up barricades and places safety lights around work site to protect workers from street traffic.
  • Breaks up asphalt and concrete, using pneumatic power tools for trenching and compaction.
  • Manually digs valve boxes and curb boxes, using shovel and digging bar. (45%)
  • Guides pipe sections, valves and fittings into position and holds pieces steady while worker tightens connections.
  • Taps into pressurized water mains.
  • Flares and connects copper and plastic piping. (20%)
  • Installs repair clamps on pressurized water mains and service lines.
  • Operates valves and fire hydrants. Investigates complaints and determines corrective action per company procedure. (20%)
  • Operates pneumatic and/or hydraulic boring equipment.
  • Completes all necessary forms, sketches, field notes and uses maps and records.
  • Drives vehicles and/or trucks in performance of general job. (10%)
  • Directs the activities of any personnel assigned.
  • Performs any other duties as assigned by supervisor. (5%)

Additional Key Accountabilities

  • Walks or drives vehicle over established route and takes readings of meter dials manually and also works with hand held devices and computers to obtain readings. Inspects meters and connections for defects, damage and unauthorized connections.
  • Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, change in service, or change of address and processes same by computer.
  • Responds to complaints concerning billing or service rendered, referring complaints of service failures, such as low pressure or discolored water to designated departments for investigation.
  • Perform meter work in confined spaces. Reads and rereads meters. Inspects customer service lines and meter sets to ensure proper installation. Inspects proper backflow devices and completes associated forms. Investigates complaints and determines corrective actions per company procedure and communicates with customer. Performs various collection activities, turn offs, reconnects, and the delivery of notices. Investigates illegal water usage.
  • Collects water samples and delivers to water quality lab 
  • Performs general maintenance duties at water treatment plant and related facilities


  • Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance.
  • Working knowledge of distribution/collection systems


  • GED/High School graduate with vocational preparation includes an occupationally significant combination of vocational education, apprentice training, on-the- job training, and/or in-plant training or essential experience in less responsible jobs which lead to the higher job or serving in other jobs.

Work Environment

  • Work is in environmental conditions including contact with wastewater, chemicals, fumes, odors and dust as a result of working with handling potentially hazardous wastewater treatment and laboratory chemicals.
  • Exposure to potentially harmful pathogens and gases in raw unprocessed wastewater creating potential for blood borne/airborne disease.
  • Electrical hazard conditions.
  • Exposure to inclement weather mostly of short duration.


  • Pass D.O.T. physical examination. 
  • Valid driver license required 
  • WV1D,WD or Class 1, 2, 3 or 4 WV Operator license (must be able to obtain within 1 year of employment if not possessed at hire) 


Champions safety
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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