The Medical Assistant supports our Community Health Center mission to improve the well-being of the community we serve by providing accessible, high-quality healthcare. The Medical Assistant provides a variety of services integral to the functioning of Health Center, including: (a) primary responsibility for providing support to the clinical staff by facilitating patient flow, assisting with various patient care activities, and performing related administrative and clerical functions; and (b) providing optimal service to patients, respecting and demonstrating patient confidentiality, being culturally competent, and working within the established parameters of the job at all times.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Serves as an essential member of the health center team, interfacing directly with patients and other health center team members to carry out the mission, vision and values of Thresholds Health, in compliance with the rules and regulations governing HRSA FQHC Look Alike community health centers.
• Welcomes and greets patients, guests and external parties using established service protocols; perform reception functions, including answering and accurately directing incoming calls from patients, community organizations, medical organizations, and other external parties.
• Registers patients for the visit; schedules post-visit follow-ups at the health center.
• Explains the sliding fee schedule, screens patients for eligibility and assures that eligibility information is up to date.
• Assists patients to apply for benefits, including but not limited to Medicaid, Medicare, SNAP (food stamps), WIC and pharmacy discount programs; assists patients to pursue Medicaid re-determination as applicable.
• Reviews patient schedules in advance of the patient visit and anticipates and coordinates materials to facilitate the review of records, scheduled screenings and use of forms needed by the provider during the visit.
• Ensures adequate supplies in preparation for each patient’s visit. Additionally, notifies appropriate team members when there is a shortage of supplies.
• Maintains patient flow by escorting patients from the waiting area to the examination room(s). Assists the ongoing management of patient flow by ensuring that rooms are efficiently utilized, minimizing patient wait time. Facilitates telehealth medical and behavioral health encounters, both those initiated at the health center and at a remote location.
• Prepares patients for their visit, examination procedure and/or treatment in accordance with established work flows. Obtains and documents vital signs, required screenings and patient complaints. Prepares appropriate paperwork for procedures, laboratory work, tests, or referrals for medical staff (provider/nurse)
• Assists providers with procedures in accordance with established protocols.
• Administers medication and/or immunizations administered intramuscularly, intradermally or subcutaneously under appropriate direction. Appropriately documents medication administered.
• Assists in the collection, labeling, and processing of specimens. Performs phlebotomy and point of care testing (POCT) laboratory tests as requested and as outlined in the Illinois Clinical Laboratory Act and related regulations.
• Performs wound dressing changes and wound cultures.
• Under appropriate direction, reaches out to patients and responds to patient contacts regarding scheduling, prescription refills, normal laboratory results, referrals.
• Provides assistance with contacting pharmacies to request prescription refills, as ordered by a provider.
• Coordinates care across multiple community and medical providers, and assures documentation in the patient record regarding the continuum of care supporting the patient’s health and plan of care; assists patients as needed to make follow up connections with medical systems and community organizations for services discussed during the visit.
• Maintains a high-quality patient care environment by cleaning, preparing, and stocking all examination rooms and treatment areas in accordance with established standards. Assists in the care, cleaning, sterilization, and maintenance of medical equipment and instruments. This includes the monitoring of relevant expiration dates, established maintenance schedules, and assistance in maintaining medical supply inventories.
• Understands, respects, and complies with patient confidentiality and HIPAA regulations.
• Adheres to OSHA and infection control policies and procedures.
• Demonstrates ability to identify and respond to medical emergencies by following health center protocols.
• Attends team meetings, as required.
• Performs duties and functions as needed to support the efficient operation of the health center.
• Provides patient education and instruction as well as health screenings as directed by the provider.
• Adheres to professional standards as outlined by HRSA and other governmental bodies, applicable professional associations, private funding sources, agency plans, policies and unit guidelines. Initiates requests for assistance or guidance to address new policies/procedures or complex concepts affecting the scope of practice.
• Accountable for using critical thinking and problem solving on any issues/problems that interfere with carrying out job responsibilities and if this problem/issue cannot be resolved or handled, then the problem and lack of resolution must be communicated to the employee’s manager.
• Accountable for being knowledgeable about and actively participating in quality initiatives.
• Successfully completes required competency testing annually, and as necessary.
• Performs other job-related duties as assigned.
QUALIFICATIONS / REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Education and/or Experience:
• High School Diploma or GED required
• Completion of/graduation from a Medical Assistant program preferred
• Two or more years experience in a clinical setting preferred
Certificates, Licenses, Registrations:
• Certification or registration by a nationally accredited organization (e.g., American Association of Medical Assistants, American Medical Technologists, National Healthcare Association, National Center for Competency Testing) preferred
• Current American Heart Association or American Red Cross CPR certification is required upon hire and throughout employment
• Bilingual skills preferred
• Familiarity with community healthcare delivery
• Ability to use computer software/applications to receive, organize, prioritize and transmit information required
• Proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint strongly desired
• Ability to successfully complete required competency testing
• Ability to use critical thinking and problem-solving skills to resolve job responsibility issues
• Accountability for knowing and actively participating in quality initiatives
• Ability to implement organization policies and procedures and maintain compliance with established risk management and safety procedures, including patient privacy through HIPAA.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms
• Specific vision abilities required by this job include close vision and ability to adjust focus
• The employee must occasionally lift and/or move up to 10 pounds
• Unrestricted ability to provide physical restraint
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate
• While performing the duties of this position, the employee may frequently be exposed to air- and/or bloodborne pathogens