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Customer Service Representative - Seasonal

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Prince George's County, MD

Employer:  Department of Parks and Recreation, Prince George's County
Category:  Other
Job Type:  Seasonal / Temp

Description

Description

The Maryland-National Capital Park and Planning Commission, Prince George's County, Parks and Recreation, Aquatics and Athletic Facilities Division is seeking Customer Service Representatives for the Tucker Road Ice Rink. Candidates will responsible for the operation of the front desk. Knowledge of facility software, schedules, programs, fees and policies preferred. The schedule will be days, evenings and weekends.

The salary range will be $15.00/hour - $15.52/hour dependent on experience, qualifications, and certifications.

Examples of Important Duties

  • Provide a wide variety of technical support to Customer Service Supervisor and Managers;
  • Create, review, and submit computer documents and paperwork for approval and processing;
  • Must consistently display a positive attitude and remain knowledgeable of all facility activities and procedures;
  • Understand or have the ability to learn understanding facility registration and point of sale software (RecTrac);
  • Relay messages and distribute mail to the appropriate staff. Assist in Maintaining up to date files;
  • Assist in monitoring necessary administrative supplies and materials to obtain timely replenishments for efficient operations;
  • Assist with monitoring the work area/facility with a conscientious effort to promote the efficient use of supplies and materials;
  • Display a positive attitude. Greet customers, answer phone calls in a timely manner and transfer all calls to the appropriate staff;
  • Communicate with supervisors and managers of any concerns and/or needs of the office and its equipment;
  • Open and/or close the facility as required and completing all security procedures;
  • Ability to understand and carry out verbal and/or written instructions efficiently and effectively. This will include the ability to complete daily reports.
  • Effectively resolve any/all customer service issues in a timely manner consistent with M-NCPPC policy.

Minimum Qualifications

  • Preferred candidates will possess a High School diploma with two years of progressive customer service experience and cash handling experience. College experience preferred.
  • Knowledge of Prince George's County Parks and Recreation facilities and facility software (RecTrac), schedules, programs, fees and policies preferred.

Supplemental Information

A criminal background check will be completed prior to hire.

May be subject to medical, drug and alcohol testing.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.

THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION

2025 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES

The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.

Limited Benefits for Seasonal Employees

Health Insurance Plans
You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.

If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.

Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.
  • Medical
    • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
    • UnitedHealthcare Select Plan (EPO)
  • Prescription: CVS Caremark Prescription Plan

Other Benefits
  • Credit Union
  • Sick Leave Benefits

This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.

* 01

Are you at least 16 years of age? (Ages 17 or under must have a work permit from high school if hired.)
  • Yes
  • No

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