Customer Solutions Specialist
|Employer:|| Wespath Benefits and Investments|
|Job Type:||Full Time|
Wespath Benefits and Investments, recognized as a 2017-2023 Chicago’s Best and Brightest Companies to Work For® and a 2023 National Best and Brightest Companies to Work For®, has an opportunity for a newly created role of Customer Solutions Specialist as a part of our contact center.
In 2022 the Customer Service department started a transition in how the department services our participants and other clients. This transition includes changes in the department structure, its technology, and processes.
Customer satisfaction and teamwork remain two of our core values. In this role you’ll play an important part in helping ensure customer satisfaction by delivering high quality customer service to our benefit plan participants and plan sponsors, including using first contact resolution for incoming calls by utilizing multiple resources and systems. Caller needs will vary from walking a caller through a self-service task online to fully understanding their retirement and health benefits.
Customer Solutions Specialist Benefits: