Description and Requirements
About TELUS International:
TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 20 countries in North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world's most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com
Position Overview:
This position will have a significant impact on the profitability of the global enterprise, and as such, will interact across business lines. The ideal candidate will possess a solid and a successful experience within an executive sales role of a BPO call center provider on a national and or global level This highly professional individual will employ a partnering approach to business development efforts and will be responsible for developing, managing and executing the strategies required to build and maintain productive alliances with key decision makers ("C" level) of potential client organizations.
Responsibilities:
- Create account strategies for a group of key named national/global accounts, oversee the preparation of deal plans & lead large complex deals with internal partner teams
- Build a portfolio of named accounts to target. Must be able to effectively prioritize clients based on overall strategy and growth direction of the company
- Build account plans for prioritized named accounts - identifying outsourcing opportunities, emerging client needs, existing competitors in the account (with relative view on strengths and weak points) and upcoming RFPs
- Develop relationships with potential clients through presentations, business networking, telephone calls, personal emails, personal mailings, business forums, and/or other business or social networking
- Generate client awareness and preference for the business and its services. May include developing/sending promotional material, authoring articles, presenting in business forums, business associations, etc.
- Collaborate with the management/operations team to develop newer solutions or re-design existing solutions based on emerging needs of the clients
- Responsible for the end-to-end RFP strategy, process and proposal production
- Develop a sales and marketing strategy for the company including: value proposition, market segmentation, strategy and differentiation, market insight, brand/retailer strategy and industry trends, and white space opportunities
- Negotiate and enter into contractual agreements in accordance with company policy and procedures
- Analyze customer needs, drive opportunities for increasing revenue through a thorough understanding of customer business and market opportunities
- Provide accurate, relevant and timely management information on the performance metrics (i.e. sales funnel) in order to facilitate effective territory planning and forecasting
- Work with the Client to build their business plans in support of both the Client and company strategic objectives
- Apply expert knowledge of the sales management processes to various issues and special projects
- Communicate often and effectively, ensuring corporate and strategic business messages are cascaded to business and community leaders
Qualifications and Requirements:
- Passion for bringing a better product to clients
- 5 years' minimum executive sales experience in a BPO environment
- Desire to be the best at what you do along with a commitment to creating and providing a superior customer experience
- Experience that includes significant success at driving revenue via the sourcing and engagement of new clientele while retaining and growing an in force client base within the travel and hospitality and or fast growing high technical verticals
- Outstanding communication, both verbal and written, along with the strongest presentation skills
- Position requires national /global travel, approx. 25% and up to 50% annually
- Bachelor's Degree preferred
Skills and Competencies
- Customer focus - Personally keeps in touch with major customers (both existing and potential) and understands their changing needs. Proactively anticipates and provides holistic solutions to delight customers. Acts as a thought partner to the customer rather than a solution provider
- Market connect - Ability to bring in partnership to win business as well as grow competency.
- Conduct competitor and market analysis to ensure an up-to-date understanding / position on all competitors, industry changes and marketplace strategic opportunities
- Ownership and accountability of sales performance - Intense drive-to-results approach including demonstrated ability to achieve or exceed quarterly/ annual sales quotas. Includes a record of developing and implementing processes to develop leads, pipeline, relationships and presentation opportunities as well as leveraging upsell and cross-sell opportunities through targeted and proactive strategies.
- Demonstrates entrepreneurial spirit - Has good understanding of how business makes money and is guided by financials such as profit, ROI for decisions. Balances short term with long term objectives
Location:
Remote position - Anywhere in the US
Pay:
The base compensation range for this position is $126,000 - $157,500 USD commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.
TELUS Values:
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.
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