Service Operations Management Professional

Duluth, GA

Employer:	Honeywell
Category:	Customer Service
Description
Deliver business value through Right and Fast partnership The future is what we make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all our employees enjoy access to dynamic career opportunities across different fields and industries. The Service Operations Management Professional will drive operational excellence within the assigned territory customer group. You will be accountable for ensuring effective customer engagement from the local Lifecycle Solutions and Services (LSS) and broader Honeywell Process Solutions (HPS) team. The role will ensure all contracts are renewed on time and drive growth across all LSS modes of service delivery. This will be achieved through effective workforce planning, delivery coordination, and ensuring the delivery teams engaged with the customer base are competent to execute all committed deliveries in manner that ensure compliance to Honeywell and Customer Health, Safety and Environmental requirements in the most effective and efficient way compliant to LSS Global Service Methodologies (GSM). This role is a remote position and candidate can be located in the following states: Georgia, South Carolina, or Florida. This role will require about 30% travel within this area for client visits. KEY RESPONSIBILITIES Understand our customer base needs and identify growth opportunities to be passed to sales or pursued directly Develop strong trust relationships with key contacts in the assigned accounts Present deliverables reports to customers and Honeywell leadership as required Manage the day-to-day concerns of the customer, including corrective actions, ensuring satisfactory completion for all parties Become the primary escalation point for customer issues and sales support needs Manage workforce planning to include sick leave coverage, Visa management, and peak coverage Maintain employee certifications and skills training databases Oversee contract renewals and identify new sales opportunities Work daily with Field Service Managers to ensure spot and parts orders are managed Meet contractual commitments Work with a team to renew yearly contracts YOU MUST HAVE Industrial automation or process automation experience Customer service/customer engagement and operations experience WE VALUE Quality Control Systems (QCS) or Distributed Control Systems (DCS) experience Industrial Automation or other technical degree Previous sales experience Previous contract negotiations/renewal experience BENEFITS Benefits provided may differ by role and location. Learn more at benefits.honeywell.com. Additional Information JOB ID: HRD222600 Category: Customer Experience Location: 3079 Premiere Pkwy Ste 100,Duluth,Georgia,30097,United States Exempt Customer Experience (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Service Operations Management Professional

Duluth, GA

Description