OVERVIEW
Fall River Employee Benefits, a division of BCG, an Alera Group Company, is looking to add an Assistant Client Manager to their Employee Benefits Team!
We are committed to creating benefit plans and strategies that make life easier and better for HR teams and that provide the best cost-effective value for employers, employees, and families. We do this through collaboration-with our clients, our experienced team, and with other Alera Group firms across the nation.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?
If that is what you're looking for, this is your chance to be part of an amazing organization! RESPONSIBILITIES
The Assistant Client Manager will communicate with employer groups, insurance carriers, and other vendors regarding benefit set up, claim payment issues, eligibility questions, and billing. Work with the Client Manager as a liaison between carriers and vendors to coordinate and implement changes, renewals, and new business. May assist in the preparation for and with on-site enrollment meetings. Assist with the comparison details of proposals and sales documents required to develop Plan Documents, Summary Plan Descriptions, or Employee Benefit materials. Assist Client Manager with audits when requested, such as eligibility, carrier records, etc.
- Receives or initiates communication to the employer groups, insurance carriers and other vendors regarding claims payment issues, eligibility/termination provisions, billing, contract inquiries and conformance with Plan Documents and legislation and general problem solving to provide quality service and efficient processing of information.
- Works with the Client Manager as a liaison between all carriers and vendors to coordinate and implement changes, renewals, and new group business. Act as the point person in the same capacity for group and consultant.
- May assist in preparation for and with on-site enrollment meetings at the group location as requested by Client Manager.
- Assist with comparing details of proposals with sales documents required to develop Plan Documents or Summary Plan Descriptions and/or amendments to Employee Benefit Plans at the request of group or based upon legislative changes.
- Assist Client Manager with all duties related to establishing the set-up and onboarding of new groups and renewal of existing groups.
- Works with Client Manager to prepares and produce reports established or requested by groups following established procedures.
- Maintain and update pertinent information in BCG internal systems, Customer Relations Management (CRM), in a timely fashion.
- Assist with audits, such as eligibility, carrier records, etc., when requested.
- Travel locally to client meetings and events as required.
QUALIFICATIONS
- Bachelor's Degree in Business or related field or the equivalent combination of education and experience.
- One to three years of group medical insurance experience involving functions related to plan administration or equivalent combination of education and insurance experience.
- Working knowledge of medical terminology, group medical insurance terminology, and regulatory requirements and restrictions.
- Experience with self-funded and fully insured large and small group plans.
- Ability to read and interpret contract documents and the ability to write routine reports and correspondence with assistance from a senior level member of the Client Services team.
- Proficient verbal and written communication skills as well as strong organizational and customer service skills.
- Proficient PC and data entry skills with experience in MS Word, Excel and Outlook.
- Basic mathematical aptitude.
BENEFITS
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary: Ranges from $28.85/hr to $33.65/hr
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