Ecommerce Analyst

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Remote

Employer:

TELUS International

Description

Description and Requirements

Responsibilities :

Shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience - buying products, contacting customer service, returning products.
Quantitative Analysis
Complex review tasks
Written data summaries
Intermediate level in Excel/ Spreadsheets.
Review and Vet lists of data on a regular basis.
Perform weekly reconciliation of financial tasks and monthly reconciliation of donations.
Daily maintenance and updates of data on trackers.
Attendance and participation in weekly team meetings, team building sessions, and any occasional ad hoc meetings and training, as necessary.
Participation in team building sessions.
Manage emails in multiple accounts.
Other duties as assigned.

Role Requirements:

Bachelor's Degree preferred, or equivalent combination of education, training, and experience.
High degree of interest in online shopping and a regular online shopper
Moderate level of expertise with G Suite/Microsoft applications (basic formulas, filtering, etc.)
High degree of expertise with Internet browsing, email, and common applications.
Strong attention to detail and organization.
Strong communication skills (both verbal and written).
Ability to multitask and make progress on many things at once
Flexibility is critical.
Home equipment needed: Printer, Smartphone (iPhone or Android). Internet connection (high-speed, private). A laptop will be provided.
Availability to work from home for 5 hrs/day during core hours 7am - 6pm (M-F) at home residence.
Secure location at home to store and receive/return packages during normal weekday business hours.
Valid driver's license with reliable transportation
Distance from home address to USPS/Fedex/UPS locations under 10 miles each way.

Work schedule: Part-time, up to 5 hours per day

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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