As a vital member of our SMB Sales Team, the SMB Sales Associate plays a crucial role by enhancing and assisting with our sales efforts within the Small to Medium Business segment. This quota-bearing position is designed to provide its holder with a unique opportunity to gain hands-on experience and in-depth knowledge of the SMB sales environment. In collaboration with the account manager(s), the SMB Sales Associate (SSA) will be immersed in various facets of account management, business acquisition and development, customer retention, and customer relationship building.
- The SMB Sales Associate will be responsible for generating - both directly and by assisting the SAM(s) - new business, revenue growth, and for maintaining and growing our existing customer base. This role will be selling the full USCC portfolio of solutions.
- Able to generate demand by articulating the USCC business story as well as solve customer business
challenges by leveraging our product portfolio - Utilize CRM to prepare/maintain sales forecasts and forecast pipeline, provide account status updates, and make recommendations to achieve account growth and new revenue to meet or exceed sales quota
- Uncover and develop senior executive relationships within the SMB space
- Create proposals with clear value statements, deal economics and customer benefits
- Lead and support contract dealings for renewals and participate in contract negotiations for new products and services, all with a focus on profitable sales.
- Handle the contract lifecycle, resolve contract disputes, and answer basic and sophisticated capability questions that may arise from our customers.
- Articulate customer business value with consultative selling approaches, through proposals and oral presentations
- Build a strong business network within the communities we serve in order to promote brand awareness and identify new business customer prospects
- Conduct research on the various SMB vertical market trends, procurement processes, and competitive landscapes to support informed decision-making and strategic planning
- Engage in continuous learning about products, services, and sales strategies, under the guidance of experienced account manager(s).
- Own and Assist with Account Management: Provide support, as well as direct management of all existing customers. Ensure high levels of customers satisfaction while also identifying opportunities for account growth. Business Development: Aid in identifying and pursuing new business opportunities, including assisting with proposals, presentations, and various forms of prospecting.
- Customer Relationship Building: Own and participate in customer meetings and events in order to build and maintain strong relationships with both existing and prospective customers.
- Market Research and Analysis: Conduct research on SMB market trends, procurement processes, and competitive landscapes to support informed decision-making and strategic planning.
- Training and Learning: Engage in continuous learning about products, services, and sales strategies, under the
guidance of experienced account manager(s). - Collaborative Sales Efforts: Work closely with account manager(s) on sales strategies, customer presentations, and proposals, providing administrative and logistical support as needed.
- Networking and Outreach: Participate in networking events and industry conferences to build relationships and enhance brand awareness in the SMB space.
- Reporting and Documentation: Own and assist in preparing sales reports, customer documentation, and contract management, ensuring accuracy and compliance.
- Feedback and Improvement Initiatives: Provide feedback and suggestions for improving sales processes and customer engagement strategies.
#BusOrg Salary Range $41000 - $66834 / yearly #LI-RM1
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