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Manager, Loyalty and Credit Lifecycle Marketing and Offers

Vacancy has expired


New York, NY

Employer:  Macy's
Category:  Customer Service
Job Type:  Full Time


Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We're building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they

Essential Functions
  • As a Senior Manager of Business Development, you will work closely with senior leaders across Merchandising to develop and execute marketplace assortment strategy that will accelerate existing merchandising plans.
  • You will oversee and build category strategy for a family of businesses by utilizing consumer insights, internal data, and external leads to drive market share and to grow Macy's digital customer base.
  • You will be a student of the business, have a deep understanding of category trends, and have a pulse on competitors to keep Macy's on the forefront of marketplace innovation.
  • You will collaborate with cross-functional partners on go-to-market activities to deliver a consistently excellent and differentiated experience to our customers.
  • You will oversee and coach your team in identifying, building, and scaling towards a pipeline of strategic marketplace sellers.
  • You will lead complex negotiations and remove seller barriers of entry to convert leads into wins.
  • You will be a voice of Macy's marketplace and support sellers' efforts to integrate into our platform. You will manage and develop a strong team of associates and assistant to meet and exceed quarterly and annual sales goals.
  • You will be involved in building the operating model with internal stakeholders as well as developing the financial model to project revenue growth based on forecasted seller and assortment expansion.
  • We encourage candidates with a bachelor's degree or equivalent experience in a related field to apply
  • 6+ years of relevant work experience
  • Possess knowledge of, and passion for, digital commerce and specifically marketplace platforms. Previous experience launching and/or scaling an online marketplace is a plus.
  • Excellent communication, sales, and facilitation skills (oral, written, and listening).
  • Ability to understand, organize, and communicate complex information in an easily understandable format tailored to a variety of audiences.
  • Strong Excel and analytical skills to analyze data, generate insights and execute on opportunities.
  • Track record of demonstrating success with sourcing partnerships at scale.
  • Experience pitching and negotiating complex deals to create mutual value.
  • Experience in managing and developing a high performing team.
  • Proven ability to influence others by effectively presenting and persuading individuals or group of senior leaders
  • Dexterity interfacing with an array of stakeholders at partner companies.
  • Customer-centric mindset and experience with cross-functional collaboration.
  • Ability to solve problems with internal and external stakeholders and be a self-starter who can thrive in a fast-paced, results-oriented environment.
  • Ability to effectively share technical information and communicate technical issues/solutions to all levels of business.


This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
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