Join a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers. Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement's Client Experience Team.
The Website UX Analyst supports our website functionality from a business perspective. The position is responsible for identifying, reporting, researching, and resolving defects as it relates to the website. The position will also play a pivotal role in the monthly tech release by collaborating with cross-functional teams and communicating changes with internal stakeholders.
Essential Functions for this role include: - Knowledge of end-to-end retirement plan record-keeping processes and how such processes are incorporated on our website while being mindful of the user experience for our participants and plan sponsors
- Work in partnership with internal stakeholders and MissionSquare's strategic partner to identify, report, and resolve website defects and issues
- Conduct usability testing and regression testing of website enhancements and fixes
- Identify process inefficiencies and gaps, identify potential solutions, and track issues to resolution
- Represent the business and participate in all aspects that relate to the monthly release.
- Other duties as assigned.
If you have the following skills, we encourage you to apply: - Bachelor's degree or equivalent experience
- Three to five years of experience
- Retirement plans record-keeping experience in a client-focused environment
- Retirement Plans record-keeping experience
- Ability to collect and analyze information, problem-solve, and make data-based decisions
- User acceptance testing
- Experience with record keeping administration on the TRAC platform
- Ability to map business processes and visualize information for stakeholders
- Ability to query (SQL) and analyze data
- Proficient in Microsoft Office Suite (e.g., Word, XLS, PPT)
To benefit your career and support your wellbeing, we offer: - Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributions
- Varied incentive plans
- Flexible/Hybrid work schedules
- Wellness programs
- Tuition reimbursement
- Professional and career development courses
- Mentoring programs
- Volunteerism program
As a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.
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