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Field Service Engineer lll, Drone - Remote

Vacancy has expired

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Cleveland, OH

Employer:  Honeywell
Category:  Customer Service

Description

Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will be responsible for providing post-sales service and support to our Dealer, Partner Channels and End-User Customers. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. Maintain high level knowledge of Honeywell's Building Automation systems hardware and software platforms. You will act as an escalation point for Service Engineers, Technical Support, and other stakeholders. Support other engineers in troubleshooting.

Applicants must be willing to travel 75% of the time across the following territory: Michigan, Ohio, Pennsylvania, Virginia, West Virginia.

Key Responsibilities
  • Advanced-level technical support for all in-region customers
  • Validate customer request
  • Educate customer and field technicians
  • Write documentation used by field technicians
  • Ensure right and Fast delivery
  • Proactively recommends potential quality and efficiency improvement within service team
  • Complies with Corporate, Local, Health, Safety and Environmental regulations
U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

You Must Have
  • Minimum 7 years of experience in Building technology systems (BMS, Fire, Security)
  • Drone Pilot Experience Must hold a pilot certificate issued under 14 CFR part 61 or Hold a First Time Remote Pilot License
  • Previous technical/installation experience in the Physical Security Industry
  • English language fluency / Must be a US Person
  • Valid driver's license
WE VALUE
  • Bachelor's degree in Technical field (mechanical, electrical, electronics, automation)
  • Knowledge in Microsoft Server, Windows applications, and Active Directory management
  • Strong knowledge In Networking, Windows, and SQL Server
  • Pro Watch or Maxpro VMS experience
  • Good organizational, written, and oral communication
  • Good presentation skills
  • Ability to work independently
  • Ability to lift 25-50 pounds as required
Additional Information
  • JOB ID: req437311
  • Category: Customer Experience
  • Location: HON LOC NOT AVAIL IN STATE,Cleveland,Ohio,99999,United States
  • Nonexempt
  • Must be a US Person or able to obtain export Authorization.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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