Join a team recognized for leadership, innovation and diversity
The Technical Support Group in Honeywell Connected Industrial (HCI) is responsible for supporting the customer base worldwide. The team consists of over 80 highly skilled engineers with many years of experience in advanced process technologies, located throughout the world.
This team supports the UniSim Design suite of simulation tools - principally UniSim Design but also covering UniSim Heat Exchangers, UniSim Flare and other tools. The UniSim Design Suite is used globally by operating companies like Shell, ENI and Equinor, EPCs like McDermott and Saipem and consultants like Genesis and SNC Lavalin.
This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry.
Key Responsibilities
- Provide product and application support for external customers
- Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
- Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
- Contribute text and video based entries to the online Knowledge Base and monthly customer newsletter
- Participate in review and testing of new releases to ensure customer issues are resolved
- Deliver customer training and provide technical support to the sales organization
- Assist the UniSim® Design Suite Team Leader to develop and implement strong teamwork processes and standards
- Share knowledge and best practices within the team.
- Act as a technical mentor for less experienced team members
- This is a global position. The scope will cover the global customer base but with a focus on customers in NA.
- Travel: 10%, within NA region
- No. of direct reports: None
WE VALUE
- High customer satisfaction levels as measured in the customer satisfaction survey
- Ability to resolve customer issues within an agreed Service Level
- Strong interest in developing a career in the modelling & simulation field
- Excellent problem solving and troubleshooting skills and attention to detail
- Excellent verbal and written technical communication & presentation skills
- Customer focused mentality
- Bachelor/Master's degree in Chemical/Process Engineering or a closely related field
- Eight-Ten years relevant experience - use of simulation tools (UniSim Design, HYSYS, Pro/II, Aspen+, etc.) ideally some industrial experience- some knowledge of refinery processes (separation/reactors) desirable
- Strong understanding of thermodynamics, heat & material balances, separation and process regulatory control
- Fluent in English; additional languages an asset
Additional Information
- JOB ID: HRD222555
- Category: Engineering
- Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
- Exempt
Engineering (GLOBAL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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