Join a team recognized for leadership, innovation and diversity
As the Field Service Engineer for the Americas Region, you will be responsible for the ongoing support/maintenance and upgrades of all Operational Technology (OT), Enterprise Applications and Connected Services delivered into the BA Products Service Line of Business (LOB).
The role will be required to drive alignment and standardization of end user and dealer training, installation, upgrades and support maintenance of the OT, Enterprise Applications and Connected Services that regularly form part of Honeywell Commercial Security's solutions to ensure we can execute effectively for our customers, reduce our risk, cycle times, variation, and cost to deliver/service. This will also include working with peers to identify areas where we can streamline delivery by utilizing digital deployment tools and centralized deployment standards. The Field Service Engineer team will also be responsible for working in collaboration with the Product Mgmt. and Engineering teams to ensure correct implementation of products and services in line with the Commercial Security offering portfolio.
The role provides an excellent opportunity for you, as n field engineer, to be at the forefront of transformation and enjoy working in a fast paced, changing, and evolving environment while also contributing and helping to grow Honeywell Commercial Secuity product portfolio and capabilities.
Applicants must be willing to travel 50% of the time across the following territory: Michigan, Ohio, Pennsylvania, Virginia, West Virginia.
Key Responsibilities
- Be the Customer focal point and subject matter expert (SME) for BA Operational Technology (OT), Enterprise Applications and Connected Services.
- Take ownership of site issues and work in collaboration with Technical Support and Engineering to ensure any product issues with are identified and rectified promptly.
- Build and maintain strong relationships with Account Managers/Sales Team to ensure alignment on all customer sites and identify.
- Identify areas of innovation, technical excellence and best practices through knowledge sharing internally and externally to facilitate BA becoming the go-to business for clients, star performers and employees.
- Build productive customer relationships, developing sponsors for Honeywell, and continually seek and capitalise upon opportunities to increase customer satisfaction and deepen client relationships.
- Work with the Account and Operation Managers in the Region to develop strong strategic partnerships with our existing customer base and identify and secure new customer portfolios.
- Provide feedback and liaise with product management to ensure BA product portfolio is appropriate to the changing needs of current and new customers and suits our regional market.
- Work with customers to understand their requirements to ensure proposed solution meets their needs and requirements, providing alternatives if needed/required.
- Develop solutions and perform 'bench testing' as required and deliver commissioning package to the field.
- Enforce best practice procedures for change management, software upgrades and for the implementation of any new Honeywell product features or versions.
- Develop effective working relationships with Honeywell's Technical Support Groups, systems users, and software vendors, to ensure systems can be well maintained, used effectively, and that requests for action to correct system problems can be attended to effectively and promptly.
- Ensure that skills are maintained and enhanced in "specialist" area(s) relating to product knowledge, services knowledge, or industry knowledge.
- Meet/exceed customer satisfaction KPIs
- Achievement of assigned goals and objectives
- Provide end user and dealer training for BA software and hardware products, Pro Watch and Maxpro VMS/NVR, Intelligent Command including advanced integration.
U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
You Must Have
- Associates degree (2 year) or bachelor's degree (4 year) in a technical capacity
- Fundamental knowledge of Access Control and Video Systems
- Strong hands-on experience in the areas of project management
- Strong working knowledge of Microsoft Office suite
- Ability to work on multiple tasks and effectively manage priorities
- Ability to work independently with minimal supervision
- Excellent client-facing and internal communication skills.
- Excellent written and communication skills
- English language fluency
- Valid driver's license
- Ability to travel 50%
- Remote support and dealer / end user training 50%
- Pass Background Checks for NERC/SIP
WE VALUE
- A Technical Degree (Information Systems, Engineering or equivalate certifications)
- Knowledge in Microsoft Server, Windows applications, and Active Directory management
- Strong knowledge In Networking, Windows, and SQL Server
- Strong communication skills, particularly in a cross-functional, highly matrixed organization
Additional Information
- JOB ID: HRD223960
- Category: Customer Experience
- Location: 9901 Linn Station Road,Louisville,Kentucky,40223,United States
- Nonexempt
Business Services
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
|
