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Project Manager & Portfolio Analyst, CX Operations

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Washington, DC

Employer:	MissionSquare Retirement
Category:	Marketing
Job Type:	Full Time
Description
Join a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers. Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement's Client Expereince Team. The Project Manager and Portfolio Analyst supports operation of the Client Experience Operations Project Management Team by auditing, tracking and reporting on project status and project compliance to Program, Project and Change Management standards. The incumbent will work with Project and Portfolio data to measure and track portfolio status and visualize for consumption across all levels of the organization. This role will also undertake project management of small or medium-sized projects as assigned. Essential Functions for this role include: Audit and track project compliance to department standards Seek out data sources and develop efficient solutions to pull and visualize data around success metrics for strategic key actions, priorities, and imperatives Provide hands on administration of project and portfolio tools and processes, such as ServiceNow PPM and the Project Intake Process Measure and track project status and provide metrics portraying that status appropriately for various audiences Lead assigned projects, programs, and initiatives and develop plans to achieve the defined scope, budget, and timing of assignments Manage project status and issue reporting, including driving the resolution of project risks and issues, escalating as needed Complete standard monthly and quarterly reporting as well as ad hoc reports as needed. Other duties as assigned. If you have the following credentials, we encourage you to apply: Bachelor's Degree or Equivalent Experience 3 - 5 years of project management experience or suitable educational background with 3 or more years of actual project management experience Experience with Portfolio and Project Management tools and artifacts such as ServiceNow PPM, MS Project, etc. Some experience with Program and Project Management techniques and best practices Team building and consensus-building acumen Understanding of Program and Project data and ability to present metrics in formats suitable for all levels across the organization Experience managing projects with multiple delivery methodologies Ability to present, facilitate and communicate with clarity both written and verbally Proficient in Microsoft Office Suite (e.g., Word, XLS, PPT) To benefit your career and support your wellbeing, we offer: Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributions Varied incentive plans Flexible/Hybrid work schedules Wellness programs Tuition reimbursement Professional and career development courses Mentoring programs Volunteerism program As a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.

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