Human Resources Contact Center Specialist, M-F 10:30 am - 7:00 pm
Vacancy has expired
Springdale, OH
Employer: | Macy's |
Category: | Human Resources |
Job Type: | Contractor |
Description | |
Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The HR Contact Center Specialist provides HR support to colleagues throughout the company via incoming phone calls, colleague-initiated chats, and self-service cases. As part of the Colleague Support Center, specialists ask probing questions to understand individual queries, provide accurate answers, conduct effective research, and direct colleagues to the appropriate resolution or partner as necessary. This role involves escalating colleague needs to other teams when issues arise. Specialists may also need to make outbound calls to resolve colleague issues or questions. They must maintain a high level of confidentiality regarding sensitive inquiries and colleague data. Additionally, this position offers the potential for a hybrid work-from-home arrangement based on meeting performance expectations. Work Schedule, Monday - Friday 10:30 am - 7:00 pm What You Will Do
Skills You Will Need Independent Judgment: Capacity to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met. Problem-Solving: Capacity to ask probing questions to understand individual queries and effectively research and direct colleagues to the appropriate resolution or partner as necessary. Professionalism: Capability to remain professional in all circumstances when handling confidential information and interacting with customers, colleagues, and teammates. Interpersonal Skills: Strong interpersonal skills with a positive demeanor and proven ability to communicate effectively with diverse groups of users both by phone and in writing. Understanding of individual colleague needs and the ability to express empathy towards their perspective while using critical listening skills. Excellent Customer Service: Ability to provide exceptional customer service when communicating with colleagues, ensuring accurate Service Level Agreements (SLAs) and expectations are met. Communication: Strong verbal and written communication skills to clearly communicate procedures, policies, and case details to colleagues. Collaboration: Capability to collaborate with management to identify trends and issues, offering recommendations for policy and procedure improvements. Adaptability: Ability to adapt to the needs of challenging calls, demonstrating empathy and responding appropriately to emotional responses. Who You Are
What We Can Offer You
About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. HRCOM00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. |