Commercial Enablement Operations Analyst

Remote

Employer:

Description

Description and Requirements

Job Description

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world's most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Responsibilities:

Work with the business to understand needs, goals, strategies, and challenges, and how to help prioritize opportunities for improvement
Helps to manage the processes of pipeline management, forecasting and financial planning.
Ensures business partner perspective / efforts are grounded in facts and data
Effectively communicate the story behind the numbers in terms business partners understand
Proactively make recommendations based on data and analysis
Discusses financial performance in terms of the financial implications and business activities
Facilitates the internal alignment with Telus International Finance and Sales Operations teams.
Contributes to the monthly forecast processes, annual budgeting, and sales planning processes and interlock alignment.
Responsible for reporting analysis, visualization and simplification of data.
Collaborates with the Sales Operations and Finance teams on data analytics projects and reporting requirements as needed, including Salesforce, Sissence, etc.
Analyzes reporting needs and proactively creates new insights, reporting, SFDC dashboards and analytics

Qualifications/Requirements:

B.A. or B.S in finance, accounting, economics, or business is required.
5+ years of experience
Create operational metrics daily, weekly, monthly and quarterly
Excellent organizational skills including prioritizing, scheduling, time management, and ability to meeting deadlines
SFDC experience and analytical tools experience
Proficient in all Microsoft Office including Outlook, Excel, Word & PowerPoint
Strong communication and analytical skills

Location: Remote US

Pay:

The base compensation range for this position is $65,200 - $81,500 USD commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

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