What's the role?
The Field Solution Operations Senior Manager will direct the strategic development of Solution Selling Implementation and drive the Lead 2030 activities of all Hilti Solution Customers (ON! Track & Fleet Management) with local, regional, and global partners as part of Hilti's global Lead 2030 Strategy. The Senior Manager will have people leadership responsibilities across all Hilti North America where their managers will partner with Market Organizations Field team members to work with our most strategic clients in the most crucial part of our lead 2030 strategy. This role will be an integral link between Hilti North America and our global teams as it acts as the liaison for Field Solution Operations in meetings and projects regarding current process improvement and new product delivery for solutions.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- In conjunction with LEAD 2030, create, direct, and oversee the execution of Life Cycle Management (LCM) activities through the operational leadership team of Solution Selling Implementation in order to deliver targeted levels of service, care and growth for all Tool Services (Fleet / ON!Track / Tool on Demand).
- Drives proactive transparency and consultancy with Business Units, Regions, and General Managers.
- Act as the Hilti North America liaison for Field Solution Operations through attendance and participation on global meetings both in person and virtual.
- Participate in and drive Hilti North America perspective on global projects in and around 2030 LCM activities and Implementation process improvement.
- In Continuation with Project Catalyst and as part of building a better future, direct all aspects of the ongoing operations and growth of the new Solution Support team including the relationship with Goodwill International in a minimum of 11 different cities in the US and Canada.
- In addition to the Field CSM and Solution Support teams this role currently has responsibility for the Hilti Jobsite Management team and directs all aspects of the operational execution.
- Analyzes and advises on financial planning and investment planning/control for Hilti North America in the evolution of the Solution Success Specialists within each Market Organization and works with local management to evaluate and review.
- Understands the Hilti business model and influences achievement of Hilti strategic objectives, customer and employee satisfaction, and profitability.
- Establishes local market standards and enforces Hilti North America Solution Selling Standards based on regional flexibility.
- Develops key strategic initiatives while driving continuous process improvement.
- Develops and implements strategic initiatives; establishes new operational processes to support customer solutions (All Tool Services).
- Owns of all operations strategies; designs, improves, shifts or eliminates existing processes to improve organization-wide productivity.
- Evaluates operational performance and develop/executes corrective actions including resource capacity decisions.
- Manages business relationship with 3rd Party Tagging suppliers who provide labor for implementations.
- Ensures operational readiness and availability of resources for the successful implementation of customer solutions.
- Participates in National or Global Management seminars and meetings.
- Owns entire employee lifecycle tasks for direct report Team Leaders including talent sourcing and selection, development through coaching and modeling and performance management process.
- Additional duties as assigned.
We care for our society: Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.
What do we offer?
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- Bachelor's Degree required.
- MBA Preferred.
- Minimum 2 years of Hilti direct people management experience.
- Minimum 5 years of experience in business process management.
- Minimum 2 years of experience in each: SAP, Microsoft Office.
- Must demonstrate learning agility and capacity to tackle complex challenges.
- Strong leadership, coaching, and team development skills.
- Excellent problem solving and decision-making skills.
- Must demonstrate a strategic mindset.
- Excellent communication, interpersonal, and presentation skills with proven ability to work cross departmentally and all levels from Executives to 3rd party tagging specialists.
- Strong organizational skills and ability to multi-task required.
- Willingness to travel up to 60% Domestic and International.
Why should you apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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