Enforcement Intake & Investigations Manager

Directly supervise Statewide Enforcement Investigators(1 - 3) including supporting recruitment & hiring, initial training & onboarding, and providing ongoing training & professional development 

Collaborate with Legal Director on oversight of activities by Statewide Enforcement Investigators 

Collaborate with Statewide Enforcement Investigators to ensure that all complaints are investigated and resolved in a timely manner with the highest level of service, competency, and professionalism. 

Work with Enforcement Team investigators, testers, and managers to establish best practices for advocacy and investigation strategies, and processes for jurisdictional fair housing allegations. 

Assistscomplainants with the resolution of fair housing complaints through the administrative complaint process at BOLI and HUD 

Work withStatewide Enforcement Investigators and support stafftomaintain detailed and accurate case file records including actions taken and services provided. 

Oversee database case file maintenance including reviewing closed cases for proper data points & reviewing reports for data cleanliness. 

Maintain department electronic filing system. 

Collaborate with Legal Director to maintaina high level of institutional knowledge about fair housing and related laws, the theory and practice of fair housing testing and investigations, and administrative and legal procedures and remedies to include conducting legal research as applicable. 

Collaborate with Legal Director and Testing Program Manager to develop case management strategies to effectively address individuals’ fair housing needs. 

Collaborate with Legal Director, Testing Program Manager, and Government Grants Manager on grants management, development, and implementation including tracking and reporting, as well as compiling jurisdictional reports. 

Partner with Grants Manager and Testing Program Manager to ensure efficient systems, effective case management workflow, and grant tracking mechanisms. 

Collaborate with Testing Program Manager to develop strategies and methodologies for complaint-based fair housing testing 

Oversee statewide enforcement collaborative partnerships, including maintaining key relationships and assistingthe Legal Director and Executive Director with necessary contracting agreements.  

Support statewide relationships with community groups, housing providers, governmental agencies and other fair housing organizations including working with regional staff to identifyculturally specific regional organizations with whom to partner and to maintain statewide referral partnerships. 

Conduct systemic investigations in collaboration with the Legal Director and Testing Program Manager of housing providers, using data collected from complaints received, tests conducted, publicly available information (like census data), jurisdictional trends, and other sources.  

Other duties assigned will be evaluated on a case-by-case basis to determine if they fall within the scope of this job description or whether a modification is appropriate.  

Meaningfully engages in organization’s equity work, including participating in trainings and follow-up discussions among staff   

Actively participate in Fair Housing and Enforcement related trainings 

Collaborate with Enforcement team as needed to accomplish projects or goals as determined by applicable grants and as requested by the Legal Director and/or Executive Director.  

Assist Legal Director with compiling monthly Enforcement report for Board of Directors meetings. 

Serve as enforcement liaison within the organization including: 

Serving as the point of contact for enforcement related questions and requests, 

Attending other department meetings on enforcement’s behalf as requested by the Legal Director or Education/Outreach Director to provide input and collect information to report back to the Enforcement team 

Provide input on Enforcement for communications, outreach events, resource materials, and trainings 

Sharing updates, trends identified an any housing providers under systemic investigation with all staff 

Participates and provides input in FHCO activities associated with Affirmatively Furthering Fair Housing activities and initiatives.  

Actively and meaningfully participates as a member of the FHCO team, including at staff meetings, and in day-to-day interactions with team members   

Serves as a professional and friendly ambassador of the organization when interacting with people outside of the organization   

Proactively, and as otherwise needed, makes recommendations for improving FHCO’s effectiveness and efficiency in all areas of responsibility   

Complies with the organization’s policies and procedures  

At least two years of successful experience in civil rights, fair housing, employment, or other investigation and enforcement field 

Superior accuracy, attention to detail, and analytical skills 

Familiarity with state and federal housing laws, civil rights laws, and other anti-discrimination protections 

A minimum of two years’ experience supervising and mentoring team members 

Demonstrated capacity for successfully planning and managing simultaneous projects with attention to detail 

Experience in coordinating investigations to support fair housing complaints, this includes testing, witness interviews, property searches, etc. 

Experience in developing and writing fair housing complaints, and providing coordination of these complaints with state and federal regulatory agencies 

Demonstrated commitment to FHCO’s mission and civil rights 

Strong understanding of anti-racism and desire to be a part of a learning/growing culture including having challenging conversations 

A strong understanding of institutionalized racism and other forms of oppression and their impacts on housing  

Familiarity with publicly and privately funded housing systems and legal requirements 

Understanding of mortgage lending, regulatory compliance, and/or servicing practices, real estate sales and homeowner’s insurance practices 

Excellent oral communication, critical thinking, listening, and writing skills 

Experience working with publicly available data, such as Census data, etc. 

Ability to work independently from remote location without supervision  

Multicultural competency 

Bilingual 

Proficient in Microsoft Office Suite  

Skilled use of email and internet  

Experience with on-line learning and research technologies  

Familiarity with cloud-based case management software  

Hold a Juris Doctorate (JD) and are licensed to practice law in the State of Oregon 

Have a background in fair housing and/or civil rights 

Are multi-lingual and/ormulti-cultural(in particular, Spanish speakers) 

Must pass a criminal background check   

Compensation: $54,080 annual (with increased compensation possible dependent on relevant metrics, such as experience and skills) 

Organization offers no-cost medical, dental and vision insurance benefits toemployees; dependent benefits available at employee’s cost 

Organization offers Employee Assistance Program for all staff & their dependents  

Access to 401-K retirement plan 

Vacation: 

Years 0-5: 80 hours/year (80 hours can be carried over each year) 

Years 5+: 120 hours/year (80 hours can be carried over each year) 

Paid sick leave: 8.0 hours/month 

Paid parental leave: 160 hours paid after 1 year of employment  

All benefits available the 1st of the month following date of hire  

Federal holidays paid, plus one personal holiday  

Tri-Met Transit Pass for employees in the Portland Metro area for work-related travel. Other work-related transportation costs, including mileage, reimbursed by organization. 

Monthly reimbursement stipend for phone and internet