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Clients Rights Officer II


Cleveland, OH

Employer:  Alcohol, Drug Addiction & Mental Health Services Board of Cuyahoga County
Category:  Government
Job Type:  Full Time


Under the supervision of the Chief Operating Officer, serves as contact and “first line” resolution for persons requesting service from the ADAMHS Board client’s rights program or requesting assistance with customer service issues related to the ADAMHS Board or its contract service agencies. Provides a grievance procedure to address alleged rights violations experienced by persons applying for or receiving services from agencies funded by the ADAMHS Board; consults, instructs, and advises the contract agencies and others concerning rights of and responsibilities to persons applying for or receiving services within the system while promoting client advocacy efforts for individuals and groups of clients. Assists in the planning, development and sustaining of a recovery-oriented system of care.

Master’s degree in a related human services field including relevant course work or experience.
Demonstrated related experience in an employment or field placement setting.
Demonstrated employment experience in mediation, client advocacy and protection activity. Professional appearance, attitude and motivation
Demonstrated ability to function independently, attend to detail, work under pressure and prioritize projects.
Possesses strong written and interpersonal communication skills. Basic personal computer skills.

Independent licensure in a related human service field. Certified Professional Mediator.
Demonstrated experience in working with customer groups from diverse cultural backgrounds.
Extensive knowledge of mental illness, substance abuse, and disabilities and their impact on persons seeking or receiving services; knowledge of conflict resolution, mediation, and negotiation procedures.

Find out more about us and view the job description, minimum qualifications, and specific instructions on how to apply by visiting the Job Opportunities page on our website: www.adamhscc.org.

***Only those that apply per the instructions on the ADAMHS Board website will be considered for the position.***

Deadline for applying is 5:00 p.m., Wednesday, April 17, 2024.

The salary for this position is $65,000.00


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