Operations Director - Quality Assurance (Hybrid)
Vacancy has expired
Baltimore, MD
| Employer: | CareFirst BlueCross BlueShield |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Resp & Qualifications PURPOSE: Leads, manage and empowers operations teams to meet and exceed business delivery. Serves as a strategic leader of multifunctional teams and support roles. Oversees activities of an internal function that provides operational/business process support to internal and external customers with various carrier products. Ensures quality service and operational performance within the parameters of program and delivery standards are achieved. Analyzes operational processes, establishes escalation procedures and oversees training needs assessments to identify opportunities for service delivery improvements. Selects, develops, and evaluates employees to ensure efficient operation of the function. Leads a team of managers to manage operations support teams. ESSENTIAL FUNCTIONS:
This position manages people. QUALIFICATIONS: Education Level: Bachelor's Degree in Business Administration, Healthcare Administration or related discipline OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Experience: 8 years' experience in health insurance, call center, claims and/or enrollment and billing environment. 3 years' experience in managerial functions in a customer service, claims and/or enrollment and billing or related field. Knowledge, Skills and Abilities (KSAs)
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department Quality Assurance - SMMD & Lar Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Where To Apply Please visit our website to apply: www.carefirst.com/careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship #LI-CT1 | |