IT Service Desk Technician II
Cerritos, CA
Employer: | Carlisle Companies |
Job Type: | Full Time |
Description | |
Job Description SUMMARY The IT Service Desk Technician I is the first point of contact for customers seeking technical assistance. Whether over the phone or via email, they provide essential support to end-users, ensuring their satisfaction and efficient technology operation. This role involves diagnosing and resolving basic to moderate technical issues, maintaining accurate records, and collaborating with internal teams to improve procedures. ESSENTIAL JOB FUNCTIONS
*Other duties as required in support of the department and the company* SUPERVISOR RESPONSIBILITIES The responsibilities of this role do not include supervising other employees. ENVIRONMENTAL POLICY Carlisle Interconnect Technologies is fully committed to minimizing the environmental impact of its operations, activities, and products. To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations. This is possible through an Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets. We aim to identify and reduce any negative environmental impact our business activities may have. EXPORT COMPLIANCE DISCLAIMER This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders). TRAVEL Approximately 10% of travel is expected. SALARY INFORMATION According to several states' laws, this position's salary range falls between $70,000 and $80,000 annually. However, this salary information is merely a general guideline. When extending an offer, Carlisle Interconnect Technologies considers various factors such as the position's responsibilities, scope of work, candidate's work experience, education/training, essential skills, internal pay equity, and market considerations. Requirements QUALIFICATIONS To succeed in this job, an individual must satisfactorily perform each essential job function. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At CarlisleIT, we are dedicated to having a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply regardless. You may just be the right candidate for this or one of our other roles. EDUCATION and EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
LANGUAGE REQUIREMENTS
MATHEMATICAL SKILLS
JOB SKILLS
PHYSICAL DEMANDS As part of their job duties, the employee must be able to sit, stand, and walk throughout the day while frequently using their hands to handle objects and communicate verbally. Additionally, they may need to reach, stretch, push, pull, crouch, stoop, and occasionally lift objects weighing up to fifty (50) pounds. This role requires specific vision abilities, including close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions. WORK ENVIRONMENT This is an air-conditioned work environment where employees have desks or cubicles and work in a fixed location. The physical environment is usually comfortable, well-lit, and equipped with the necessary facilities and hardware. The company culture is a culture of teamwork, communication, continuous improvement, business casual, strategic, and goal-oriented. The working conditions are stable, predictable, and secure. PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS
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