Customer Service Representative - Central Billing Office *Onsite - Las Vegas, NV*
Las Vegas, NV
Employer: | NYU Langone Health |
Category: | Health Care |
Job Type: | Full Time |
Description | |
Position Summary: We have an exciting opportunity to join our team as a Customer Service Representative. Act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic messages and follow-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines but use independent judgement to resolve patient inquiries to maintain high-levels of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy and professionalism. Job Responsibilities:
Minimum Qualifications: To qualify you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; English usage, grammar and spelling; basic math; 2 years experience in a similar role. Preferred Qualifications: Strong critical thinking and effective listening skills Excellent interpersonal, oral and written communication skills Epic systems experience preferred Microsoft Office experience preferred Strong PC skills preferred Recent experience in a major inbound call center preferred Foreign language preferred Some knowledge of CPT and ICD10 preferred Some knowledge of Healthcare / professional billing revenue cycle preferred Professional demeanor and positive attitude required Willingness to work a flexible schedule required Team Oriented required Adaptable to change Self-control and patience Time management skills required Ability to operate under stressful conditions |