Manager, Learning Content Development
Vacancy has expired
Remote
| Employer: | Genesys |
| Category: |
Customer Service
Sales |
| Job Type: | Full Time |
Description | |
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Location: Remote, US Role Summary Genesys is looking for an experienced Manager to establish, build, and maintain cohesive and creative learning programs across Customer Support and Services (CSS). In this role, y ou will serve as a primary partner as we bring content, process, and technology together to better enable a more efficient creative development lifecycle and deliver a more personalized training experience to our employees and customers. The ideal candidate will have demonstrated ability to balance creativity with fast moving business objectives. This role requires a strategic thinker, a collaborative leader, and a hands-on creative with a passion for pushing the boundaries of design and storytelling. Modes of delivery will include video, training labs, self-paced eLearning, classroom, and virtual instructor led. The CSS team supports the customer's lifecycle post the initial sale. Business units include, Customer Success Management, Professional Services (Technical and Project Management) additional business development and services sales, Renewal Management, Business Ops and Advisory groups. Responsibilities
Qualifications
#LI-REMOTE Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $83,600.00 - $164,000.00 Benefits:
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response. This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. | |