Director, User Experience - Design
New York, NY
| Employer: | Macy's |
| Category: | Customer Service |
| Job Type: | Full Time |
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Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The Director, User Experience delivers a user experience from design through completion that allows Macy's and Bloomingdale's App customers to shop seamlessly and efficiently across channels, helping the company deliver the brand promise of fashion and affordable luxury. This individual demonstrates an ability to collaborate effectively with various business leaders, technology leaders, product managers, creative branding, and other key stakeholders to design and deliver significant growth business features. The ideal candidate brings a deep understanding of customer knowledge, design consistency, and developing and maintaining design frameworks and processes. They are passionate about building native apps and bring years of experience leading design teams. What You Will Do
Thought Leadership and UX Design Vision: Demonstrated ability to provide exceptional thought leadership and vision in UX design, including expert analytical, strategic, and conceptual design skills. Mobile App and Responsive Web Design: Deep knowledge and experience in designing for mobile apps and responsive web experiences, with proficiency in user interface design processes and methodologies, including user-centered design. Alignment with Business Goals: Strong ability to identify and further business goals, as well as recognize unmet user needs. Capable of designing user experiences that support and advance business objectives while meeting user needs. Mockup and Prototype Design: Exceptional proficiency in designing high-fidelity mockups and prototypes, and ability to iterate on user interface design and interaction flow based on user feedback. Data-Driven Design: Strong ability to leverage metrics, optimization techniques, and qualitative and quantitative research to inform and validate design decisions effectively. Communication Skills: Excellent verbal and written communication skills, with the capability to communicate effectively with all levels of business leaders. Ability to influence and cultivate strong relationships with key stakeholders and executives. Negotiation Skills: Strong negotiation skills across various audiences, with the ability to advocate successfully among peers and executive leadership. Team Leadership and Coaching: Ability to inspire, develop, and coach team members effectively. Time Management and Prioritization: Excellent time management and prioritization skills, including the capacity to manage multiple projects simultaneously at various stages of development. Portfolio Demonstration: Must possess a strong user experience design portfolio that clearly demonstrates consumer-oriented solutions for complex problems. Who You Are
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. DIGITAL00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. | |