Welcome to Whataburger Careers!
Summary Description: This position consults with resources and industry experts to ensure the effectiveness and efficiencies of the technical infrastructure. Works closely with IT Contract Vendors, Project Managers, General Contractors, and Restaurant Operations to ensure the New Unit Installations and or Enhancements are completed on time. Research, recommend and maintains Back Office Servers (BOS), Point of Sale (POS) Terminals or Tablets, Kitchen Display Systems, Payment devices and other critical technology components and their configurations. They liaise with Operations and the Contact Center to ensure the solution is running effectively in the units and production issues are addressed in accordance with service level agreements (SLA's). Utilizes a solid understanding of standard client/server, networking, and Internet fundamentals.
Responsibilities:
- Identifies, researches, diagnoses production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.
- Ensures appropriate project documentation is available for each new build or release.
- Ensures that appropriate quality steps and approvals are adhered to prior to software promotions.
- Smoke tests equipment and software and hardware builds for accuracy and completeness prior to delivery to the Quality Assurance Team.
- Diagnoses and repairs software and or equipment issues; including Back Office Servers (BOS), Point of Sale (POS) Terminal or Tablets, Kitchen Display Systems (KDS), Payment Devices and printers.
- Acts as liaison with vendor and internal Whataburger Contact Center to service escalated calls and perform Level 3 support tasks for the in-store solution.
- Re-images Back Office Servers (BOS) and Point of Sales (POS)Terminals or Tablets, as needed.
- Diagnoses and resolves database issues associated with Xpient or other vendor POS/BOS software.
- Coordinates with Whataburger staff to evaluate system capabilities and translate operational requirements into configuration changes.
- Collects all above store system information required for configuring the Back Office Server.
- Executes remote configuration of BOS, POS, and KDS equipment for new/conversion units and update software, menus, prices, items, etc. to current configuration in preparation for New Unit, Conversion, Offset or Enhancement opening.
- Maintains and updates Equipment Staging, Site Installation and Enhancement guides.
- Researches and assists with acquisition planning and procurement of new equipment and services.
- Assumes additional responsibilities as assigned.
Education :
- Bachelor's degree in computer science, or related software engineering, or business management or equivalent work experience required
Experience:
- 2+ years' experience in restaurant industry working in a POS/BOS environment
- Experience with Xpient POS/BOS solutions highly desired
- Experience in contributing to the management of projects is preferred
Knowledge, SKILLS, AND ABILITIES:
- Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
- Proficiency in JD Edwards (as applicable)
- Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
- Ability to work in a team environment
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
- Must be able to travel occasionally both locally and long distances (including air travel), to worksites, meeting sites, and other locations
- Must possess a valid driver's license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence
300 Concord Plaza Dr San Antonio TX 78216-6903
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