Social Media Content Moderator

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Decatur, NV

Employer:

TELUS Digital

Description

Description and Requirements

Specific Responsibilities May Include:

Review videos, posts, comments, reviews, photos and live streaming content according to the social network's policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content
Uphold a high standard of accuracy and quality while fulfilling job responsibilities
Participate in frequent refresher training to always conduct correct moderating policies
Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
Make suggestions for improving efficiency
Draw up daily activity report

Required Experience, Skills & Competencies:

Basic computer knowledge
Strong independent work ethic with the ability to self-manage
Fast learner and adaptable to constantly changing procedures
Demonstrated stable job tenure
Social media savvy
Strong emotional intelligence and resilience
Sound coping, emotion regulation, and stress-management skills
Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
Accurate and critical work attitude
Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
Strong prioritization skills
Ability to think critically and make quick decisions
Enthusiastic and proactive team player
Collaborative and has a growth mindset
Strong spelling, grammar, and reading skills
Experience in content or community moderation is a plus
Professionalism and ability to work with diverse personalities
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)
High school diploma or equivalent

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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