The Homeownership Program Specialist will work with department staff in an administrative and support role. The position will serve as the main point of contact for inquiries into the department, directing folks to the correct person based on their needs. Administrative support will be provided in several areas including data entry, organization, and communication to homebuyers/homeowners, home repair applicants, and clients. This position will also support the planning and coordination of a number of department events and classes, including homeowner celebrations.
Responsibilities:
Data Entry and Program Evaluation (45% of time)- Support data collection initiatives by entering and cleaning program data
- Maintain and update HomeKeeper database with home sale information, historical data, event attendance, participant data, and in progress applications for the home ownership
- Track attendance at homeowner educational classes through HomeKeeper
- Enter project and program participant data from Home Repair program projects into the HomeKeeper database
- Support the tracking of metrics and collating of program evaluation data
- Support the development of reports for inter and intra-departmental reporting and learning
Program Support (40% of time)- Process applications to Habitat programs, including assisting with document collection and financial review of applicants to the Homeownership and Home Repair programs
- Facilitate mass mailings to applicants during application rounds including updates on application status
- Scan and file mortgage documents after home closings
- Support program staff with administrative tasks, including attendance tracking, and contacting program participants and applicants.
- Assist with mass mailings to Habitat homeowners including property tax bills in October, annually
- Answer phone calls and field questions about Habitat's programs and application processes
- Support planning and coordination of department events and classes, both virtual and in-person, including scheduling interpreters, reserving rooms, managing check-in, recordings, and follow-up as needed.
Other Duties (15% of time)- Create and sustain strong working partnerships with other members of the team and contribute to Habitat's culture of teamwork and collaboration.
- Other duties as assigned by Program Evaluation and Data Manager.
Required Knowledge, Skills, and Experience:- One year of experience working with people of low/moderate incomes from diverse backgrounds in a social service or housing organization.
- Commitment to serving families and individuals with low-incomes and advancing the critical call for affordable homeownership.
- Strong analytical, organizational, and planning skills and the ability to think strategically.
- Excel at prioritizing and managing various projects and deadlines; attention to detail a must.
- Comfortable working in a collaborative environment, as part of a team as well as independently.
- Excellent written and oral communication skills, effective with diverse audiences.
- Highly proficient in Microsoft Office programs.
- Ability to work in a fast-paced, open, team-oriented, business casual office.
- Able to work nights and weekends as necessary.
Any combination of education, certification, paid work experience, unpaid/volunteer experience, and life experience will be considered to meet the following:- Verbal fluency in Vietnamese, Burmese, Spanish, Arabic, Russian, Amharic, or other language.
- Working with Salesforce or similar CRMs.
- Knowledge of local area social services and community resources.
Work Environment and Physical Demands - Office/Hyrbrd
- Human-paced, open, team-oriented, business casual office
- This position may be eligible for remote/hybrid work based on responsibilities, performance, and access to essential work-related resources.
- The employee will routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
- This is largely a sedentary role with some filing work, which requires the ability to lift files, open filing cabinets, bend, and stand on a stool as necessary
- This position may have occasional local travel - typically to other Habitat locations
Schedule - 40 hours a week, Office Hours M-F 8:30am-4:30pm
- Occasional weeknight/weekend work as necessary for events
Starting Wage Expectations:- Minimum $18.75 to wage range midpoint of $22.50. Placement will generally not exceed the midpoint based on qualifications, experience, and internal equity. The full wage range is $18.75 to $26.25.
Benefits: - We offer a comprehensive benefits package that includes:
- Health insurance (medical, vision, alternative care, prescription)
- Health reimbursement arrangement (HRA)
- Dental insurance
- Generous paid time off
- 3% matching 403(b) retirement plan
- Flexible spending accounts
- Short-term & long-term disability insurance
- Life insurance
- Employee assistance program
- And more!
How to Apply:- Submit the following materials at: https://bit.ly/HABCAREERS
- Cover letter addressing how your personal and professional experiences have prepared you for this position.
Resume- Three professional references
- Employment is contingent on passing a background check.
ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THE ROLE.
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