Information Technology Specialist (CUSTSPT)
Vacancy has expired
Washington, WA
Employer: | FEMA - Federal Emergency Management Agency |
Job Type: | Full Time |
Description | |
Summary The ideal candidate will possess experience with operating and maintaining complex audio visual (AV) software, video conferencing software, and network based collaboration systems (Teams/Zoom, etc.). This candidate will possess excellent customer service skills and strong oral and written communication skills which are necessary to routinely support senior leadership requests. Duties What will I do in this position if hired? This position resides in the Office of the Chief Information Officer, Operations, Operations & Services, Network Services, Video Operations - Video-HQ. In this position you will be responsible for daily audiovisual (AV), video teleconferencing (VTC) operational and technical support for senior level meetings, all hands, as well as supporting 180+ existing conference and meeting spaces at our Headquarters facility. Typical duties include: 1) Providing AV/VTC operational and technical support for the National Response Coordination Center (NRCC) activation working 12-hour shifts, including day and night shifts, as required. 2) Providing technical support at Tier 1, 2, 3 for senior level meetings and daily meetings. 3) Providing customer operational training on AV systems and hardware. 4) Coordinating with customer, vendors and manufacturers on technical issues, on-site maintenance, Return Material Authorization (RMA) and repair visit along with documenting work effort via ticketing system. 5) Managing workload under pressure, with quick deadlines, to provide operational and technical support for senior leadership and VIPS to include daily operations as well as disaster activation support for extended periods of time. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov. Requirements Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The time-in-grade and qualification requirements must be met within 30 days of the closing date of this announcement. To qualify for this position at the GS-13 level, you must possess one full year of specialized experience equivalent to at least the GS-12 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:
In addition to the above specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Please read the following important information to ensure we have everything we need to consider your application:
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