CloseKnit Health Guide- Primary Care (Remote)
Vacancy has expired
Remote
| Employer: | CareFirst BlueCross BlueShield |
| Category: | Strategy - Planning |
| Job Type: | Full Time |
Description | |
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Resp & Qualifications Job Summary: CloseKnit is currently hiring non-clinical Health Guides (HG) to join our care team. CloseKnit is a virtual first advanced primary care practice looking for an experienced person interested in innovating in the practice of primary care to deliver high-quality low-cost care to adult and pediatric patients. As a non-clinical Health Guide (HG) at our virtual advanced primary are practice, you will play a pivotal role in supporting our patients health care journey. Your primary responsibility will be to serve as the main point of contact for patients and their families. You will work closely with our clinical team to provide personalized guidance, facilitate access to resources, and enhance patient engagement and satisfaction. ESSENTIAL JOB FUNCTIONS: Patient navigation- Act as the primary contact for patients, assisting them in navigating their care, scheduling appointments, managing referrals and following their treatment plans. Resource coordination- Identify and connect patients with appropriate healthcare resources, community services, support programs and employer programs. Patient engagement- Build and maintain strong relationships with patients and their families and encourage active participation in their care plans and adherence to treatment recommendations. Communication- Facilitate clear and timely communication between patients and health care providers, ensuring all patient concerns and questions are addressed proactively and promptly. Patient outreach- Conduct regular proactive outreach using CloseKnit established workflows to monitor patients health status, address any issues and provide ongoing support. Education and support- Provide patients with educational materials and support to help them understand their conditions, treatment options, preventive care measures. Health benefits/billing/claims resolution- Provide patients with timely information on their health care benefits and provide timely insights into all financial and billing questions patients may have about services rendered by their primary care team. Data management/Documentation:
Excellent communication skills- Strong verbal and written communication abilities to effectively interact with patients, providers and care team. Empathy and compassion- Demonstrate the ability to provide empathic, patient-centered care, and support fostering a trusting relationship with patients. Organizational skills- Highly organized and the ability to manage multiple tasks, prioritize effectively, and maintain accurate patient records. Problem solving abilities- Strong problem-solving skills to address patient concerns and connect patients with appropriate services and resources. QUALIFICATIONS: Education Level: Bachelors degree. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Experience: 3 years of experience in health care environment, customer support, health coaching or community health navigators Preferred Qualifications:
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department CloseKnit Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Where To Apply Please visit our website to apply: www.carefirst.com/careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship. #LI-KL | |