We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.

College Park Aviation Museum Visitor & Museum Shop Engagement Associate

Vacancy has expired

#alert

College Park, MD

Employer:  Department of Parks and Recreation, Prince George's County
Category:  Other
Job Type:  Seasonal / Temp

Description

Description

The College Park Aviation Museum (CPAM), a Smithsonian Affiliate, shares its campus with College Park Airport, the world's oldest continuously operating airport. Established by the Wright Brothers in 1909, the field has been home to many "firsts" in aviation. Today, CPAM is dedicated to preserving, interpreting, and promoting aviation history and innovations at College Park Airport and in Prince George's County. We engage and inspire our community and visitors with diverse stories through education, exhibits, and programming.

The Visitor & Museum Shop Engagement Associate position provides a unique opportunity to get hands-on experience in both frontline and backend museum work. The ideal candidate enjoys working with the public, possesses excellent communication skills, and is comfortable using Microsoft Office Suite and POS computer programs. Attention to detail, creativity, and retail experience are skills particularly desirable to fulfill museum shop duties. Bilingual candidates are highly desired.

The candidate must be available to work Saturdays and at least two weekdays, Tuesday-Friday, plus occasional evenings and weekends. This position will be scheduled for an estimated 25-30 hours/week.

Main duties will fall into two categories: daily operations and museum shop assistance.

Examples of Important Duties

Daily Operations: The Visitor & Museum Shop Engagement Associate will provide an above-and-beyond experience to visitors and serve as frontline staff, manning the front desk and interacting with guests. The successful candidate will learn a working knowledge of museum systems, policies, and information and work with staff to provide a seamless and enjoyable experience for visitors.
Important duties include:
  • Open/Close museum
  • Provide welcoming and positive experience for visitors; greet and orient guests to the museum, inform them of policies, and share information about upcoming events
  • Provide general overview, use POS cash handling system to sell tickets and gift shop merchandise
  • Maintain daily cash and visitor reports
  • Maintain knowledge of the POS RecTrac system, including performing minor troubling shooting when required
  • Serve as designated manager when assigned
  • Respond to visitors' questions and quickly and resolves any issues by telephone, voicemail, written, and e-mail inquiries for information regarding visits, tours, accessibility, etc.
  • Provide feedback to management team regarding processes, streamlining, and evaluation
  • Support gallery operations as assigned
  • Support public programs and signature events
  • Serves as a designated weekday/weekend manager for coverage of weekends and late hours

Museum Shop: The Museum Shop is an integral part of the visitor experience and a source of revenue for the museum. Under the direction of the Operations Manager and collaboration with the Director, the Visitor & Museum Shop Engagement Associate will provide assistance in the ordering, merchandising, and creatively promoting the shop and its products. This position will play an important role in broadening products, including highlighting community vendors and local artists.

Important duties include:
  • Stock, organize, and update shop displays
  • Work with management team to develop creative advertising and promotions, connecting shop products with museum events
  • Utilize POS system to inventory deliveries, stock, cost, and pricing
  • Maintain low inventory alerts
  • Research new products and assist with price and quality comparisons
  • Provide feedback and make recommendations for operational shop and training improvements
  • Compile monthly revenue and sales reports
  • Assist with wholesale vendor communications, orders, and credit card requests
  • Research appropriate community partners and artisans
  • Assist management team in operational improvements to the shop and updating shop procedures manual
  • Assist with annual stock inventory
  • Other duties as assigned

Minimum Qualifications

  • Bachelor's Degree in relevant field OR 4 or more years of relevant experience OR 4 years combined education and experience
  • Experience with POS software, cash handling, and customer service
  • Must be able to lift 25lbs
  • Valid driver's license

Supplemental Information

  • A complete background check must be completed prior to hiring
  • Bilingual candidates highly encouraged

May be subject to medical, drug and alcohol testing.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.

THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION

2024 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES

The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.

Limited Benefits for Seasonal Employees

Health Insurance Plans
You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.

If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.

Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.
  • Medical
    • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
    • UnitedHealthcare Select Plan (EPO)
  • Prescription: CVS Caremark Prescription Plan

Other Benefits
  • Credit Union
  • Sick Leave Benefits

This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.

* 01

Do you have a bachelor's degree in a relevant field, 4 years of work experience in a relevant field, or a combination of relevant education and experience totaling 4 years?
  • Yes
  • No

* 02

Do you possess a valid driver's license?
  • Yes
  • No

* Required Question
Applied = 0
This option is not yet activated. Please purchase the required service here.
Back