IT/Telecom Support Supervisor (13158, Grade30)
Vacancy has expired
Prince George's County, MD
| Employer: | Department of Parks and Recreation, Prince George's County |
| Category: | Other |
| Job Type: | Full Time |
Description | |
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Description The Maryland-National Capital Park and Planning Commission, Prince George's County Department of Parks and Recreation, is seeking a highly motivated and passionate Customer Service Help Desk Projects Supervisor within the Management Services Division. Under the general direction of the Assistant Division Chief, this role will provide strategic leadership and oversight of the development unit of Dev/Ops Customer Service Help Desk. The Help Desk Projects Supervisor will be responsible for the management of project requests from the department that are funneled through Help Desk Operations or directly through the Project Request Form. The ideal candidate will be able to manage the intake, prioritization, assigning, tracking, completion, and communication of department projects with the assistance of project management software. The Help Desk Projects unit is the Development portion of Development/Operations Customer Service Help Desk that serves as the first line of support to the public as well as Department facilities and staff. The Help Desk Projects Supervisor will be responsible for creating a consistent and unified strategy for each of the Project sub-unit which includes Hardware, Software Configuration and Custom Web Application Development. Examples of information systems and software that the Help Desk Projects team manage are RecTrac, Micros, Dynamics, SQL, PHP, JavaScript, Asana, and other software. This unit will also be responsible for researching, testing and developing software updates and new applications needed for the entire department. Examples of Important Duties Minimum Qualifications Supplemental Information Working Conditions Works in an office setting. Work is primarily sedentary and requires light physical effort. May be subject to various job demands such as a high volume of work and tight deadlines. Classification Specification: IT/Telecom Support Supervisor This position may be subject to medical, drug and alcohol testing The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor. Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you. THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION 2024 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans. Eligibility You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation. Retirement Programs
Plan C: 9.5%*of base salary (FOP members only) Plan E: 4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.
Flexible Spending Accounts (Employee Pays 100%)
Long-Term Disability Insurance (Mandatory Participation)
Supplemental Long-Term Disability Insurance (Employee Pays 100%)
Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)
Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)
Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)
Leave Programs
Other Benefits
For a more detailed description of benefits, please contact the Commission's Health and Benefits Office at benefits@mncppc.org or 301-454-1694. | |